Customer Service Front End

Tanika Gerron

Chicago IL *****

*******@*****.***

+1-773-***-****

Professional Summary

Aspire to join a reputed organization in a position that will allow me to utilize my education and experience, while also providing an opportunity for advancement. Work Experience

Senior Claims Representative

Chubb Insurance-Phoenix, AZ

October 2023 to Present

Claim intake calls for both personal and commercial lines of business for: Auto

General Liability

Property

Recreational Marine

Front End Supervisor

CVS Health-Phoenix, AZ

February 2022 to April 2023

• Open & Close responsibilities

• Temperature log, safe counts

• Delegate front end duties to cashiers

• Ensure the completion of store tasks

Customer Service Representative

Whole Foods Market-Houston, TX

June 2017 to May 2020

• Managed customer service calls, in-store complaints and returns and exchanges.

• Responsible for maintaining work area, networking and engaging with customers. Customer Service Manager

Walmart-Chicago, IL

January 2011 to June 2016

• Manage customer service calls, in-store complaints and returns & exchanges.

• Responsible for managing about 200 cashier employees, including scheduling breaks, lunches, and taking corrective actions for disciplinary issues.

• Manage money center loans (change for registers, audits, and cash-pulls) totaling about $500,000 daily. Receptionist

Alexander & Associates-Chicago, IL

January 2008 to December 2011

• Provided administrative/secretarial support for company president such as answering telephones, assisting visitors and responding to a range of administrative inquiries

• Composed and edited correspondence and memos from dictation/verbal direction and knowledge of established company policies

• Produced Architectural façade inspection reports for distribution to City officials and clients

• Scheduled and coordinated lunch-and-learn seminars for management and employees

• Created and recorded invoices for projects and inspection completions, including balance collections

• Maintained account balances and receiving of account payments in amounts up to $300,000 weekly

• Organized and filed all correspondence and email Education

Rasmussen College - Chicago, IL

August 2019 to December 2008

High School Diploma

Gage Park High School - Chicago, IL

September 1999 to June 2003

Skills

• Vital Signs

• Executive & Administrative Support

• Office Management

• Customer Service Management

• Management

• Filing, faxing, scanning Authorized to work in the US for any employer

• Front Desk Reception

• Administrative Experience

• Supervising Experience

• Microsoft Office Suite

• Data Entry

• Microsoft Office

Certifications and Licenses

CNA

Personal Lines License

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