Customer Service Project Management

Patricia A. Borom

Racine, WI *****

262-***-**** ️ *******@*****.***

Core Skills

Project Management

Quotations

Customer Service & Client Relations

Training & Employee Development

Team Leadership & Coaching

Process Improvement & Quality Control

Sales & Marketing Strategy

Time Management & Multitasking

Professional Experience

Cree Lighting Inc. – Racine, WI

Account Specialist 05/2014 – Present

Trained and coached 7+ new hires in both one-on-one and classroom settings.

Full project management duties C&I and National Accounts (Wal Mart, Costco, Aldi)

Quotations

Managed large projects involving order tracking, shipping, troubleshooting, accounting, and customer follow-up.

JB Robinson Jewelers – Racine, WI

Store Manager 01/2007 – 01/2013

Recruited, trained, and scheduled 10+ employees while fostering professional growth.

Designed and implemented marketing campaigns to increase sales.

Managed daily operations including inventory, sales goals, and customer engagement.

Promoted to Store Manager in less than a year; led a team of 15+ employees.

Rogers & Holland’s – Racine, WI

Assistant Manager 10/2004 – 01/2007

Promoted to Assistant Manager after just 2 months.

Consistently exceeded sales metrics while coaching and mentoring team members.

Facilitated monthly training sessions introducing new sales strategies.

Oversaw vendor relations, office operations, and staff training.

Training & Education

Management Training & Career Development – Annual advanced leadership and career training programs

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