Office Manager Scheduling Coordinator

Jennifer Gilo

***** *** *****, ********, ** ***** Phone: 619-***-****

Dynamic and experienced Dental Office Manager with over 21+ years of experience overseeing daily operations in a high-volume dental practices. Proven track record in improving office efficiency, managing a team, and providing excellent patient service.

Motivated and compassionate Registered Dental Assist with strong communication skills

OSHA Regulations

Dental Practice, Record Keeping, Scheduling Coordinator, Dental Software Proficient and Time Management

EXPERIENCE:

2008- present Dr. Edmund Jay, San Diego, CA

Dental Practice Manager

Collaborate with dentists to develop market strategies for attracting new patients and retain existing patients

Conduct regular performance evaluations for staff members

Implemented a streamline patient issue resolution system, resulting in a 30% reduction in overall patient complaints, while ensuring full compliance with company policies, healthcare regulations and dental board standards

Promoted sustainable oral health, educating patients on procedures and at-home care

Complied with infection-control policies and protocols to protect patient and employee well-being

2004 – 2008 Dr. Daniel Tramlnti, Warwick, RI 02901

Certified Dental Assistant and Front Desk Manager

Completed dental x-rays, carefully following safety procedures and processing images

Managed smooth patent hands-off between the administration and medical personnel

Performed preventive maintenance on dental equipment

Communicated with existing patients for follow up appointments and routine cleanings

Processed payments from patients, including cash, credit cards and insurance claims

Conducted follow-up call with patients after procedures to ensure satisfaction and address any concerns

EDUCATION: BACHELORS OF SCIENCE IN CLINICAL LAB SCIENCE

National University, San Diego, January 2016

PHLEBOTOMY TECHNICIAN CERTIFICATION

January 2011

RDA CERTIFICATION

August 2009

Certificate in Dental Assisting CCRI

January 2003

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