Customer Service Representative

Becky Hawkins

*** *** **** *******, ** ***** C:304-***-****/**************@*******.***

Professional Summary

Highly enthusiastic customer service professional with 7 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skill Highlights

Strong organizational skills

Active listening skills

Sharp problem solver

Energetic work attitude

Adaptive team player

Work Experience

Hearthside/Interbake

08/06/2024-present day

Machinist/Floater

Set up machine to recipe

Make sure the dough is not too wet or too dry

Check weights and make adjustments if necessary

Make adjustments for the width or length of product

I clean and adjust the baking part of the machine.

Kelly’s Temp Services

03/2024-07/19/20204

Thermo Fisher Scientific

Machine Operator

Set up label machine, labeled bottles

Made sure the correct labels went to the correct bottles

Hand labeled bottles also did documents at the beginning and end of each job

Integrity Staffing Solutions

01/2024-02/27/2024

At 8th Avenue Pasta Plant

Press Operator

Mix ingredients, do red zone checks, make sure machines run smoothly for pasta, change dies for different sizes of the noodles.

Assembler Monoflo International

10/2023- 01/2024

I assemble and stack parts together. I label, heat stamp parts and stack them on pallets

Production coordinator. Kraft Heinz 03/2022-09/22/2023

I coordinate where employees work on their lines. Keep track of attendance, do quality suites, looked materials up in SAP, troubleshoot issues on the machines, settle situations that occur on the lines. Help out on the lines when needed.

Senior Manufacturing Tech 04/2012-01/2022

Thermo Fisher Scientific Middletown, VA

Trained over 15 co-workers on the QFLP line. I am cross-trained and signed off on the Cubie line, the 4-Head line, Glassware, IA labeling line. I express appreciation for great work accomplishments with other co-workers and remind them that we are a Team. I was also a senior line lead on the 4-Head line to where I have trained over 20 co-workers. I maintain great work ethics. I am on the Safety Team.

Customer Service Representative 04/2009 to 04/2012

Wal-Mart Winchester, VA

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Expressed appreciation and invited customers to return to the store. Assisted customers with the store and product complaints.

Office Manager 12/2004 to 08/2008

R&B Construction, LLC Slanesville, WV

Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared customer accounts. Hired and terminated employees. Assisted with payroll preparation and entered data into cumulative payroll document. While managing payroll, I was part of the hiring and firing process.

*Note - This was a family owned business

Filler Operator 08/2000 to 01/2005

Kraft Foods Winchester, VA

I did fill checks on the line every hour. We had to maintain a clean work environment. I ran my own filler and gave breaks to other operators. Before I became a full-time employee for Kraft Foods I worked there as a Manpower Coordinator. I had to train other co-workers, gave orientations, I had to put the other co-workers time into the system. I did have to do written verbal warnings and write ups on employees that did not follow rules. I had anywhere from 10 – 50 employees under me depending on the shift being worked.

Education and Training

Diploma: Administrative Assistant/Secretary & Child Psychology 2007

Stratford Career Institute Washington DC

I accomplished knowledge of the following:

Microsoft Word

Excel

Presentations

Star Office 7 - Note - this is a program used to help make presentations, graphs, floor plans,etc...

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