Customer Support Billing Specialist

Umeka Mott

E-mail: ***********@*****.***

Phone: 754-***-****

Professional Experience

**/**** - *******

USPS, Jacksonville, FL. Mail Handler Assistant

Assist mail handlers in monitoring incoming packages that is processed and see to the the mail are ready to be shipped. Assist in different areas where needed.

01/2023 – Present

Nations Benefits, Plantation, FL Member Experience Advisor

Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing orders, keeping records of customer transactions, comments, and complaints. Communicating and coordinating with colleagues if necessary. Ensure customer satisfaction and provide professional customer support.

07/2022 – 01/2023

City of Hallandale Beach, Hallandale Beach, FL Billing Specialist

Provide clerical accounting, customer service, general billing, collections, account maintenance needs and administrative support. Reviews all work for accuracy and compliance with City and departmental guidelines, procedures, and regulations.

07/2019 - 07/2022

Professional Process Servers & Investigators, LLC, Cypress Creek, FL Assistant Accountant Review list of unfinished jobs and provide a status update to the client. Process payments to the process servers. Assist in payroll and balance out Quick Books.

10/2018 - 01/2019

USPS, Hollywood, FL City Carrier Assistant

Assist in sorting and organizing mail to be put on the postal vehicle to distribute to residential customers and business owners.

06/2012-9/2018

Dania Beach Behavioral Management, Inc., Dania, FL Front Desk Coordinator

Maintain scheduling new and existing patients to see psychiatrists, therapists, counselors, and social workers. Check in/outpatients including vitals for each patient seeing a psychiatrist. Enter demographics for new patients. Insurance verification Collect payments for self-paying clients and copays. Process intake referrals. Phoned in prescriptions and refills of prescriptions.

01/2000 - 10/2018

Trial Specialist II Broward County Clerk of County Courts, Hollywood, FL

Assist judges by gathering and preparing case files. Announce cases on the docket. Prepare forms directed by the court. Escort jury panels. Maintain records for a court of law. Perform clerical duties utilizing knowledge of court system procedures, established law, policies, guidelines, statute, administrative orders, and timelines. Put capias on the Clerk's system that the Judge has issued.

Education: Diploma 06/93 Miramar High School, Miramar, FL

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