Information Systems Access Management

Calvin T. Harris

Albemarle, NC ***** • 980-***-**** • ***************@*****.***

QUALIFICATION SUMMARY

• Motivated IT graduate with a comprehensive background in policy and procedures, audits, incident response, and access management. Capable of evaluating information systems needs and ensuring the confidentiality, integrity and availability of information and information systems. Experience encompasses, System and network installation, configuration, deployment documentation and troubleshooting. Proficient in NIST 800-53 framework, penetration testing and risk management.

• Aspiring leader with experience leading and cultivating teams of highly functioning, engaged individuals responsible for highly critical tasks.

• Self-managed professional with a proven track record of raising productivity and increasing output, while maintaining quality.

• Well-informed individual, possessing both a variety of experiences from which to draw from in a leadership capacity and eagerness to develop as a leader and a colleague.

• Passionate leader adapt at understanding motivations, challenges, and areas for growth with the skill to develop these talents for the good of the organization. Technical Skills and Core Strengths

• Operating Systems: Linux, Windows Server 2012/2019, Windows Workstation 8/10, Mac OSX

• Cloud Platforms: Amazon Web Services. (AWS), Microsoft Azure, VM Ware ESXi

• Automation Tools: Ansible

• Compliance: PCI DSS, GDPR, HIPPA, CCPA, SOX

• Virtualization: VMWare Fusion/Workstation, KVM, VirtualBox

• Security: Nessus, NMAP, OWASP, DevOps, WireShark, OpenSSL, Identity and Access Management

(IAM), CyberChef

• Web Servers: Apache NGINX

• Databases: MySQL, MongoDB, MariaDB, Microsoft SQL

• Networking: LANWAN, DNS, DHCP, TCP/IP, Active Directory, VLANs, IPsec, SSL, VPN

• Programming/Scripting: Python, PowerShell, BASH

• Frameworks: NIST 800-53 R5, NIST, CSF, NIST Privacy Framework, CMMC, Software/System Development Life Cycle MITRE ATT&CK

• Strategic Execution and

Follow-up

• Process Analysis

• Relationship

Development

• Team Development

• Increasing Efficient

Output

• Emotionally Intelligent

Leadership

• Conflict Resolution

• Prioritizing Essential

Tasks

• Delegating Tasks

• Upholding Safety

Protocols

• Excellent written and

verbal communicator

PROJECT EXPEREINCE

• Conduct comprehensive analysis and delivered presentations to upper management on compliance and security control required for a local eyecare provider leveraging knowledge of PCI DSS, the NIST Privacy Framework, and the seven domains of I.T.

• Produced comprehensive documentation on data backup, data retention, IAM, password, patch management, SDLC, security maturity, PCI DSS compliance policies, and a security plan for a growing ecommerce organization, utilizing the NIST 800-53 framework.

• Performed a authenticated and unauthenticated vulnerability scans using Nessus on exposed machines and conducted simulated penetration testing scenarios using Metasploit

• Established a new system and structured for a migrating law firm by creating a network topology, evaluating, pricing and quality of assets, configuring initial network setup and access management, documenting procedures for IT staff, and delivering presentations to upper management throughout the process.

Principal Contributions

Call Center Representative Contractor, Iqor Charlotte NC. 02/2021- Present

• Answering and making calls to clients to learn and address their needs, complaints per other issues

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Adhering to all company policies and procedures

• Subject Matter Expertise (SME) Served as an SME for many years, supporting onshore and offshore agents

• Played a crucial role during the launch of WEC in Panama City, Panama

• Received consistent perfect CSAT and FCR scores every month.

• ER Trained (Gas Emergencies).

Customer Service Agent, Piedmont Airlines. Charlotte, NC. 03/2020 – 06/2020

• Resolve customer complaints by determining the cause of the problem and explaining the best solution prior to its correction or adjustment

• Maintain on-time flight connections by managing on-boarding operations

• Provide accurate, valid and complete information while conversing with customers

• Follow communication procedures, guidelines and policies

• Assist with seating arrangements, refunds, or exchanges

• Adhere to safety guidelines and maintain safe working conditions for yourself and others

• Utilize computer technology to handle high customer volumes

• Effectively communicate with professionalism and courtesy Lavatory Utilities Agent, Piedmont Airlines. Charlotte, NC. 10/2019 – 03/2020

• Drive and operate ground support equipment.

• Ensure necessary ground equipment is available in the ramp area for upcoming flights.

• Provide external aircraft servicing functions including lifting and moving hoses and/or cables for potable water and lavatory servicing.

• Use specified cleaning chemicals and materials while observing all safety precautions.

• Follow company and federal safety regulations and procedures.

• Adhere to safety guidelines and maintain safe working conditions for yourself and others

• Communicate with managers and lead agents to manage daily schedules

• Report equipment problems and breakdowns to facilitate fast repairs Ramp/Fleet Agent, Piedmont Airlines. Charlotte, NC. 12/2018 – 10/2019

• Safely lift, load, unload and transport baggage, mail and cargo from aircraft to airport

• Maintain on-time connections by guiding aircraft to and from gate positions

• Protect baggage and other equipment from damage, loss and weather conditions

• Drive and operate ground equipment, such as tugs, cargo carts, service trucks and belt loaders

• Assist with record keeping and documentation to ensure correct routing of baggage

• Adhere to safety guidelines and maintain safe working conditions for yourself and others

• Communicate with managers and lead agents to manage daily schedules

• Report equipment problems and breakdowns to facilitate fast repairs Painter, Martin Industries. Albemarle, NC 06/2018 – 12/2018

• Make on-site preparations such as building scaffolding, covering fixtures etc.

• Prepare walls and other surfaces for painting by scraping, using sandpaper, removing old paint etc.

• Fill cracks and holes with appropriate material (e.g. plaster)

• Mix paint and other materials to prepare the right color or texture

• Paint surfaces according to instructions with various tools

• Apply varnish and other finishes

• Calculate costs and negotiate prices

• Take and adhere to all health and safety precautions Automotive Technician, Walmart. Albemarle, NC 02/2018 – 06/2018

• Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.

• Explain oil change, tire repairs and issues and provide great customer service.

• Perform routine maintenance and general mechanic work on vehicles.

• Prepared to get additional certification as needed.

• Keep repair shop clean and organized.

• Keep a professional appearance.

Calvin T. Harris

Albemarle, NC 28001 • 980-***-**** • ***************@*****.*** Inbound Operations, Walmart. Albemarle, NC 02/2017 – 02/2018

• Collaborate with procurement staff to list expected deliveries

• Receive shipments and sign paperwork upon receipt

• Unload packages from incoming trucks

• Inspect contents to ensure they are undamaged

• Verify packages according to order and invoices (quantity, quality, price etc.)

• Contact supplier or shipper if a mistake is identified

• Assume responsibility for returning unsatisfactory shipments or receiving replacements

• Label deliveries and allocate them to their designated place

• Ensure invoices are signed and paid for satisfactory deliveries

• Maintain accurate records and assist in inventory control Clerk, Alco Gas Station. Albemarle, NC 09/2015 – 02/2017

• Oversee sale of gasoline and retail items.

• Restock products to shelves, check expiration dates, ensure only fresh/intact products are sold.

• Charge customers for cash and debit/credit card purchases using our POS system.

• Provide customers with their change (if applicable) and a receipt upon purchase.

• Verify ID on lottery ticket sales and track lottery ticket sales in compliance with state law.

• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

• Ensure area of operation is kept clean and tidy.

• Provide guests with information about local areas, including giving directions.

• Observes Safety and security procedures, reports unsafe conditions. Waiter and Cook, Waffle House. Albemarle, NC 08/2010 – 08/2015

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Communicate with customers to resolve complaints or ensure satisfaction.

• Process customer bills or payments.

• Communicate dining or order details to kitchen personnel.

• Present menus to patrons and answer questions about menu items, making recommendations upon request.

• Explain how various menu items are prepared, describing ingredients and cooking methods.

• Observes Safety and security procedures, reports unsafe conditions. Education

Information systems

ASSOCIATE OF SCENCE, INFORMATION TECHNOLOGY August 2024 Full Sail University, Winter Park, FL

Relevant Coursework: Identity & Access Management, Network Security & Software, Security Compliance

& Privacy, Threat Intelligence & Defense, Software Security. American Airlines (Charlotte, NC)

Customer Service Representative DIPLOMA

South Stanley High School (Greensboro, NC)

HIGH SCHOOL DIPLOMA

Professional Development

• Business Writing • Managing Myself as a Professional

• Public Speaking

• Crucial Conversations

• Communicating For Results

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