Team Member Leader

Vernell Deshaun Cockroft

Experienced Collections Supervisor

P: 404-***-**** E: ************@*****.***

Seasoned customer collections supervisor with over 10 years of experience. A self-directed individual with excellent communication skills; efficiently and effectively used to perform as both a team leader and team player as needed. I am detail oriented, ready to adapt to changing requirements, comfortable with working and thriving n a fast paced environment, eager to learn, and able to meet business goals.

EXPERIENCE

Property Collections Representative 2023-2025

Sylvan Road

A technology-enabled, data centric, and vertically integrated investment management firm focused on single-family real estate.

• Effectively communicate and work with accounting department to ensure resident balances are accurate, and that any necessary adjustments are made and communicated in a timely manner to all parties

• Facilitate the preparation of eviction files on notices of non- compliance when needed

• Provide necessary documentation to legal department on eviction progress until resolution

Professional Debt Collector Supervisor 2004-2023

National Credit Systems

A specialized collection firm helping apartment owners and managers recover money that is rightfully owed to them by former residents who have not fulfilled their lease obligations.

• Maintained the core principle of treating all interactions; with both client and team member, with dignity, respect, and professionalism.

• Responsible for the development and maintenance of records to meet daily goals.

• Set goals to meet the needs of each team member as well as monitored the progress of cases in the company's tracking system. Assistant Corporate Trainer/Mentor/Collector 1999-2003 Van Ru Credit Corporation

Van Ru Credit Corporation provides debt collection services for education, energy, financial services, government, healthcare, and telecommunications industries.

• As a trainer, I developed and implemented training manuals, administered reviews and prepared the collectors for the field.

• As a department mentor, I monitored a staff of 15, analyzed calls and ensured that successful payment arrangements were made.

• As a debt collector, utilized my data entry and customer service skills to collect on past due balances.

REFERENCES

Fentress Buford 404-***-****

Aaron Stein 414-***-****

Sandra Wilson 404-***-****

EDUCATION

Milwaukee Trade and Technical

College Prep Seal/Vocational

Diploma

1985-1989

ACHIEVEMENTS

• Followed career path and

achieved growth at current

company

• Consistently ranked in top

10% for performance

• Chairman for company events

KEY QUALITIES

• Excellent Communication

Skills

• Dependable

• Attentive

• Proactive

Contact this candidate