Service and Operations Leader
Resume:
Scott Hansen
************@*****.***
www.linkedin.com/in/scottghansen
Professional Summary
Versatile operations and sales leader with over 15 years of experience driving performance, profitability, and growth across logistics, retail, and B2B environments. Adept at overseeing large teams, managing multi-million dollar P&Ls, and executing strategic initiatives that streamline operations and elevate service standards. Known for building strong client relationships, including national brands and developing high-performing teams through hands-on leadership and thoughtful mentorship. I thrive in fast-paced, people-focused environments where results matter, but relationships matter more. Whether solving complex challenges or coaching teams to success, I lead with integrity, accountability, and a genuine passion for getting things done right.
Areas of Expertise
Operations Management
P&L Oversight
Logistics & Supply Chain Optimization
Team Leadership & Development
Client Relationship Management
Strategic Planning & Execution
Performance Analytics & Reporting
B2B Sales Strategy
Process Improvement
Franchise & Retail Operations
Contract Negotiation
Workforce Training & Coaching
Regulatory Compliance (DOT, OSHA)
Account Management
Customer Experience Optimization
Career Experience
UST Logistical Systems
Vice President of Operations Nov 2024 – Apr 2025
Led a Company Division of 100+ Employees – Managed all business operations, ensuring financial stability and operational excellence.
Successfully Launched 10+ New Locations, expanding delivery operations across multiple clients, optimizing logistics and workforce planning.
Drove product flow optimization and reduced operational bottlenecks by implementing data-driven strategies across distribution centers and last-mile delivery networks.
Conducted operational audits through Regional Directors to assess skill levels, identify coaching opportunities, and maintain compliance with company standards.
Strengthened third-party provider relationships and improved service adherence by supporting strategic sourcing in contract review and performance management.
Senior Director of Operations Apr 2023 – Oct 2024
Transitioned a Major Home Improvement Retailer to a 3PL Model and led the conversion from in-house drivers to a third-party.
Led revenue operations team of over 250 full-time employees, and $25M P&L responsibility.
Streamlined workflows and implemented process improvements to drive cost reductions, enhance daily efficiency, and boost supply chain profit margins.
Developed and executed strategic plans to increase employee productivity, aligning team performance with measurable business objectives.
Mentored, trained, and onboarded both exempt and non-exempt staff, fostering a high-performance culture and maintaining adherence to company standards.
Collaborated with key clients, including Lowe’s Home Improvement, to monitor operational performance and exceed expectations in warehouse and logistics execution.
Regional Director of Operations Mar 2022 – Mar 2023
Launched and scaled a best-in-class partner facility, expanding market reach and enhancing capacity without compromising service quality or compliance standards.
Led daily operations management for last-mile logistics, focusing on service excellence and achieving key financial objectives for sustainable growth.
Successfully launched a new best-in-class partnership facility to expand reach, market share, and capacity.
Achieved best-in-class customer satisfaction survey results and collaborated with senior leadership in strategic planning for margin and profit improvements.
Worked with field leaders to lead, coach, and evaluate the team while maintaining safety processes and standard operating procedures.
Avis Budget Group
District Manager Mar 2017 – Mar 2022
Managed $80M P&L responsibility across multi-site operations, consistently exceeding financial targets through cost-control initiatives and workflow streamlining.
Led a retail / franchise operations team across 70 stores in the region.
Oversaw a fleet of 3,000 vehicles within a designated territory, ensuring optimal operational efficiency and compliance with safety standards.
Conceptualized, implemented, and managed key initiatives aimed at optimizing store performance and profitability.
Oversaw profit and loss statements and metrics for multiple high-producing distribution stores, ensuring financial objectives were met and exceeded.
Corporate Account Manager Jan 2017 – Mar 2017
Consistently recognized for exceeding sales targets, showcasing expertise in lead generation, relationship building, and executing high-impact sales strategies across multiple segments.
Managed National and Regional accounts across North & South Carolina and Tennessee, overseeing up to $1M in car rental spend and driving significant revenue growth.
Successfully generated new revenue through B2B sales calls, strategic portfolio management, and cultivating partnerships with key decision-makers.
Implemented strategies to expand market share and increase growth within key accounts, enhancing customer satisfaction and long-term retention.
Developed and maintained strong relationships with Procurement, Travel Managers, and C-Level Executives to ensure client satisfaction and foster ongoing partnerships.
Sales Manager May 2013 – Dec 2016
Recognized for top-tier revenue generation, consistently exceeding sales targets and driving business growth.
Successfully identified and captured new business opportunities, driving revenue growth through client collaboration, market analysis, and operational readiness.
Demonstrated expertise in research, prospecting, and lead generation across multiple segments including Car, Truck, and Zipcar.
Developed and nurtured customer relationships, optimizing service quality and fostering long-term business partnerships.
Delivered impactful presentations and negotiated favorable contract terms, while actively participating in industry events to enhance brand presence.
Territory Manager Oct 2011 – May 2013
Acted as a business consultant for independent operator franchise locations, conducting evaluations of store performance and enhancing customer experience.
Conducted performance assessments and implemented strategic initiatives to enhance operational excellence and financial success.
Recruited and onboarded new business owners, fostering strong alignment with organizational goals and expanding market reach.
Additional Titles Held:
Regional Manager, TEAM Enterprises.
Volunteer Experience
Mel’s Diner, South Park Youth Association, Catholic Youth Organization, Friendship Trays, IFBL, Catherine’s House
Education
Bachelor of Science in Sports North Carolina State University – Raleigh, NC
Contact this candidate