Los Angeles Customer Service
Resume:
DAVID MARSTON FOBBS
Los Angeles, CA
***********@*****.***
http://linkedin.com/in/davidmfobbs
PROFESSIONAL SUMMARY
Versatile U.S. Army veteran with extensive experience in security, customer service, and administration that types 45 wpm. Proven track record in high-pressure environments, demonstrating strong interpersonal skills and adaptability. Skilled in conflict resolution, data security, and team leadership. Currently pursuing a Bachelor's degree in Psychology to enhance understanding of human behavior and further career growth. SKILLS
● Alertness
● Integrity
● Attention to Detail
● Conflict Resolution
● Security Operations & Supervision
● Problem-solving Skills
● Physical Fitness
● CA Class C Driver License
PROFESSIONAL EXPERIENCE
Security Officer Ramsey Security, Los Angeles, CA 2020–Present
● Ensure guest safety and enforce COVID-19 regulations at high-profile nightclub events
● Manage conflict situations and coordinate with team members to maintain a secure environment
● Demonstrate discretion in handling VIP clients and restricted areas Customer Loyalty Associate VXI Global Solutions, Los Angeles, CA 2020
● Retained customers and upsold services in a fast-paced, remote call center environment
● Resolved billing inquiries and technical issues, maintaining a high customer satisfaction rate
Telefundraiser SD&A Teleservices, Los Angeles, CA 2018–2019
● Solicited donations for various nonprofit organizations, consistently meeting or exceeding targets.
● Ensured data privacy and security for donor information and financial transactions Field Security Supervisor (Armed) RMI International Security, Paramount, CA 2014–2015
● Supervised 15 security posts across Los Angeles County, ensuring policy compliance
● Conducted investigations, wrote detailed reports, and provided training to subordinates
● Managed payroll discrepancies and maintained company vehicles MILITARY EXPERIENCE
Administrative Specialist (71L1) U.S. Army 1998–2003
● Managed correspondence, mail distribution, and publication libraries
● Developed strong organizational and attention-to-detail skills EDUCATION
● Bachelor of Science in Psychology (In Progress); California State University, Dominguez Hills, Carson, CA Expected Graduation: 2026
● Associate of Arts for Transfer (AAT): Psychology; Los Angeles City College, Los Angeles, CA
● Associate of Arts: Liberal Arts & Sciences: Behavioral and Social Sciences; West Los Angeles College, Culver City, CA
● Professional Armed Security Officer Training Course (80 hours); Los Angeles Southwest College, Athens, CA
VOLUNTEER EXPERIENCE
Career Preparation Volunteer Self-Help and Recovery Exchange (SHARE!), Culver City, CA 2016
● Assisted individuals with special needs in resume writing and job interview preparation. AWARDS & RECOGNITION
Dean's List of Academic Achievement; Los Angeles Southwest College, Athens, CA Certificate of Achievement - CSU General Education Breadth; Los Angeles City College, Los Angeles, CA
Contact this candidate