Customer Service Care
Resume:
BRANDIE
CLARK
Contact
***************@*******.***
Education
UNIVERSITY OF PHOENIX-
ONLINE CAMPUS
Associate of Applied Business-
Business Admin
Skills
Experience
CUSTOMER CARE REPRESENTATIVE
Mobile Bay Medical
Oct 2020 – September 2025
Consistently met or exceeded customer care metrics, including average handling time and satisfaction
ratings.
Developed and implemented customer service
standards and procedures.
. Participated in regular team meetings to share best practices and collaborate on improving customer
interactions.
Worked with customers to resolve issues and ensure customer satisfaction.
Developed customer service surveys to measure
customer satisfaction and identify areas of
improvement.
Responded to customer inquiries via telephone, email, and in-person, addressing customer concerns in a
timely and professional manner.
CUSTOMER SUPPORT SPECIALIST
Gulf Coast Network
Oct 2019 – June 2025
Assisted customers with product and service inquiries.
Developed customer service surveys to measure customer satisfaction.
Developed customer service policies to ensure customer service standards.
Responded to customer inquiries in a timely and
professional manner.
Assessed customer's understanding of products and services to ensure customer satisfaction.
Customer Service
Customer Care
Persuasive Speaking
Helpfulness
Office Applications
Resolving Conflict
Conflict resolution
Empathy
Contact this candidate