Customer Service Account Representative

Jade Foulk

812-***-**** Jonesboro, AR *.*******@*****.***

Dedicated professional with a strong background in customer service and exceptional communication skills. Eager to learn new skills and procedures, consistently delivering proficient work ethic and a positive attitude. Committed to enhancing customer experiences and fostering a collaborative environment.

Skills

● Problem solving

● Time management

● Adaptibilty

● Conflict resolution

● Customer engagement

● Communication

● Team management

● Cash handling

● Billing and coding

● Microsoft proficiency

● Customer service

● Training

Professional Experience

Patient Account Representative May 2025 - Aug. 2025 HealthCare Resource Solutions - Evansville, IN.

● Write-off deceased patient accounts with balances

● Verify patient acceptance for financial assistance through applications

● Process bankruptcies filed by patients

Machine Operator July 2024 - Sept. 2024

Hearthside Food Solutions - Seelyville, IN.

● Keep machine operating at a steady pace

● Correct all issues with machine as needed

● Ensure that all products are packaged and sealed for shipment Department Supervisor Mar. 2024 - July 2024

Ollies Bargain Outlet - Terre Haute, IN.

● Keeping department organized and clean

● Assisting customers in locating products

● Operated cash register

● Followed end-of-shift money handling procedures

Service Representative/Assistant Manager June 2021 - Mar. 2023 Department of Motor Vehicles - Jonesboro, AR

● Assisted customers in receiving drivers license, license plates, and paying all fees required for each transaction

● Trained new employees, while managing a team of 12 others

● Planned meetings, consoled employees, and helped resolve customer vexation

● Followed cash handling procedures proficiently

Education

GED May 2016

Black River Technical College - Pocahontas, AR

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