Server/ Lead Server

Serena Callender

HEAD SERVER

Brooklyn, NY 347-***-**** **************@*****.***

Resume

Experience

Server at Hook & Reel 2021-current

Greet guests warmly, present menus, and explain daily specials

Train, mentor, and support new servers

Assign server sections and adjust as needed during shifts

If there are any call-outs, cover

Lead pre-shift meetings

Handle large parties and help coordinate large reservations

Ensure servers are completing side work and maintaining cleanliness

Professionalism and ability to model excellent service

Step in to resolve customer complaints

Take food and beverage orders accurately

Enter orders into POS system

Make suggestions to upsell appetizers, drinks, or deserts

Serve courses in correct order

Always service with a smile to ensure happy customer interactions

Pre-bus and sometimes post-bus if bus boy is unable to reach my table in time for the next set of customers

Keep section cleaned and organized at all times

Education

Erasmus Star Early College, 2013

HS Diploma

Medgar Evers College, 2018

AS in Biology

Skills & abilities

Strong communication

Brilliant customer service

Ability to multitask

Professional appearance and demeanor

Charismatic Personality

References

Verishka Genuis (Manager) - 347-***-****

Michael Reed (Lead Bartender) - 646-***-****

Toni Benbow (Hostess) - (301) 908 - 1642

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