Business Operations Customer Service

WILLIAM AVERY

** ************** ** ** · Fort Walton Beach, FL 32548

850-***-**** · ️ *********@***.***

Professional Summary

Proven sales professional with over 30 years of experience driving revenue, building customer relationships, and leading successful business operations. Known for honesty, integrity, and a results-oriented approach. Strong record of exceeding sales goals, delivering exceptional customer experiences, and training teams to achieve top performance. Brings a well-rounded background in sales, marketing, hospitality, and business management.

Core Competencies

Sales & Negotiation Strategies

Customer Relationship Management (CRM)

Closing & Objection Handling

Team Leadership & Training

Marketing & Promotion

Business Operations & P&L Oversight

Client Retention & Follow-Up

Presentation & Communication Skills

Professional Experience

Wyndham Vacation Ownership, Inc. – Destin, FL

Senior Sales Representative (Licensed) April 2025 – Present

• Present and sell vacation ownership opportunities to qualified prospects in a high-volume resort environment.

• Build rapport and trust through consultative sales techniques focused on customer needs.

• Consistently meet and exceed sales and performance goals through professionalism and product knowledge.

Docie’s Dock – Fort Walton Beach, FL

Customer Service & Bartender 2023 – 2025

• Delivered exceptional customer service in a fast-paced hospitality setting.

• Promoted live events and developed repeat business through strong guest engagement.

• Ensured a safe and enjoyable environment for all patrons.

Fokker’s Sports Pub, Inc. – Fort Walton Beach, FL

Owner / Operator / Chef 2006 – 2022

• Built and managed a successful full-service restaurant from the ground up.

• Directed all aspects of business operations including marketing, staffing, budgeting, and vendor relations.

• Implemented customer-focused programs that increased sales and repeat visits.

• Recognized locally for “Best Restaurant on the Emerald Coast.”

Okaloosa County Government – Okaloosa County, FL

Lead Groundskeeper & Facility Maintenance 2004 – 2006

• Supervised maintenance operations to ensure public facilities remained safe and visually appealing.

• Coordinated with department directors to support community events and operational efficiency.

Bill’s Dairy Service, Inc. – Franklin Park, IL

Owner / Operator 1993 – 2003

• Managed sales, marketing, logistics, and compliance for a regional dairy service company.

• Increased market share through targeted outreach and superior customer support.

Winfield Farms Distributors, Inc. – Chicago, IL

Vice President of Sales 1989 – 1993

• Directed sales team operations for a multi-state dairy distribution business.

• Developed client relationships that resulted in significant account growth and retention.

Education

Rowlett Real Estate School, Bonifay, FL – Real Estate Sales Associate, 2025

University of Wisconsin–Stout, Menomonie, WI – Studies in Hotel & Restaurant Management

Maine Township High School South, Park Ridge, IL – Diploma

Licenses

Florida Department of Business and Professional Regulation

Real Estate Sales Associate License #SL3632862

Awards & Recognition

• “Best Restaurant on the Emerald Coast” – Fokker’s Sports Pub

• Multiple top sales achievements and customer service commendations throughout career

Professional Summary Statement

With a long-standing record of success in sales and customer service, I bring dedication, integrity, and a customer-first mindset to every role. My diverse background in hospitality, business ownership, and direct sales allows me to connect with clients, close deals, and foster long-term relationships that drive results.

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