Customer Service Client Relations
Resume:
Talia Tootle
Coordinator
Brooklyn, NY, 11207
*************@*****.***
Summary
Resourceful and detail-oriented Coordinator with strong experience in client relations, scheduling, and office operations. Skilled at building trust with clients, keeping processes organized, and ensuring accuracy through attention to detail. Recognized for communication, leadership, and problem solving with a positive, solutions focused mindset. Excited to bring these strengths to your team and available to join immediately.
Skills
● Management ● Problem solving ● Communication ● Leadership ● Empathetic ● Active Listener ● Positive Attitude ● Persuasive Speaking ● Attentive to Detail ● Microsoft ● Excel
Experience
Front Street / Bohemia, NY - Client Coordinator
Managed and dispatched 60–130 work orders daily, including preventative maintenance, repairs, and emergency requests, ensuring timely completion across multiple client locations.
Coordinated technicians across various stores and clients, maintaining high-quality standards and adherence to client expectations.
● Monitored work order progress and resolved issues proactively to guarantee client satisfaction.
Right at Home/ Patchogue, NY - Office Coordinator
Coordinate daily operations of the office, including scheduling caregivers and managing client appointments
Serve as the main point of contact for clients, families, and staff, ensuring clear communication and prompt issue resolution
Conducted hiring process onboarding caregivers, background checks, and orientation for the new caregivers
Process timesheets, billing, and payroll documentation accurately and timely ● Monitor caregiver attendance and coverage to ensure continuity of care and high client satisfaction
● Maintained and organized client records, care plans, and employee files in compliance with HIPAA regulations
2
C. Tech / Mount Sinai, NY - Medical Debt Collector Contacted over 50 patients and various providers to resolve outstanding medical debt in a professional and empathetic manner
Negotiated payment arrangements and offered payment plans/settlements while ensuring compliance with HIPAA and federal collection laws Maintained high call volumes while meeting or exceeding monthly collection targets Provided exceptional customer service by listening to concerns and offering tailored solutions.
Conduent / Hamilton, NJ - Health Benefits Coordinator
● Reviewed and processed eligibility applications for NJ FamilyCare to ensure accuracy, completeness, and compliance with state regulations.
● Conducted background and eligibility checks through state databases to verify applicant information and determine program qualification.
● Contacted applicants to obtain missing documentation, clarify discrepancies, and provide guidance throughout the application process.
● Delivered clear and professional communication to applicants regarding benefit options, eligibility status, and required next steps.
● Maintained detailed case records and collaborated with internal teams to support timely and efficient benefit determinations.
Tio’s Taco + Tequila / Edison, NJ - Hostess/Server
● Greet incoming patrons with positive energy and a smile
● Navigate customers through the restaurant to their assigned seating
● Notify the customer of weekly specials and new menu items Maximus / Remote, NJ - Customer Service Representative
● Handled 50-80 inbound calls a day
● Provide customer care and technical support
● Assist with applications and web navigation
● Data entry of live calls and back-office work if necessary MMC /Remote, NJ - Customer Service Representative
● Handle 50-80 inbound calls a day
● Promoted to subject matter expert within first 90 days
● Respond to questions that agents had while on live calls with members
● De-escalate supervisor requested calls
● Basic data entry and back-office work along several different platforms like Amazon Workspace
BR Interviewing / Remote, NJ -Customer Service Representative
● Handle 40-90 cold outbound calls a day
● Surveying for state agencies to provide insight on ongoing current events of the state
● Persuasive speaking skills enhanced at this position 3
Education
August 2018- May 2020
Warren County Community College - Associates of Sciences September 2013- June 2016
The Barack Obama Green Charter High School - High School Diploma Ready to join as soon as possible!
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