Customer Service Experience

EDWIN

ESPINAL

702-***-**** **************@*****.***

**** ********* **, *** ***** Nv 89147

Experience in fast-paced warehouse/retail environments Strength in inventory, order fulfillment, and teamwork Reliability, attention to detail, and customer service skills Experience

Ogp

Walmart 5002 S Fort Apache Rd Las Vegas, Nv 89148 10/2023 — 9/2024 Collaborated with cross-functional teams to streamline operations, resulting in a 20% reduction in order processing times and improved overall productivity. Managed inventory with precision, reducing waste by 18% and ensuring product availability, which enhanced the customer experience.

Led a team to consistently meet and exceed service delivery metrics, resulting in recognition for outstanding team performance.

Transfer

AC Pro Las Vegas 9/2024 — Present

Processed inter-store transfers of HVAC products and supplies between warehouse and branch locations. Accurately prepared, labeled, and staged items for transfer according to company procedures. Verified inventory counts and ensured correct items were sent and received, minimizing we transfer errors. Maintained clean and organized workspaces to support efficient warehouse flow. Communicated with warehouse team members and drivers to coordinate transfer schedules and resolve issues. Education

High School, 8/2020 — 5/30

Adaptable and eager to learn new processes and technologies to quickly integrate into a dynamic work environment.