Business Analyst Development
Resume:
DENTON E. PINE
Pittsburgh, Pennsylvania ***** 412-***-****
**********@*****.***
SUMMARY
A results-driven and innovative business analyst with a demonstrated background in document creation, contract negotiation, application processing, new business development and implementation, change management, research, data compilation, and consulting. Excels at designing and configuring new processes and business documentation. Proven aptitude for resolving issues, ensuring accuracy and compliance, and consistently achieving objectives.
EXPERIENCE
FEDEX SERVICES Moon Township, Pennsylvania
1990-2023
All positions were at the Pittsburgh FedEx Ground office, 1000 FedEx Drive, Moon Township, PA 15108
Associate Business Applications Analyst (2013-September 13, 2023)
●Maintained contracts and applications
●Ensured contracts were fulfilled by end dates
●Updated and created documentation
Tape Librarian (May 2006-2013)
●Tapes initialized onsite and tapes retrieved from offsite storage facility for restore requests
●Tape Library documentation created and updated regularly
●Audits performed every few months at storage facility
●Tape Library inventory replenished as needed
Central Printer Room Clerk (February 12, 1990-May 2006)
●Greenbar reports printed from various IBM, HP, and Siemens / Nixdorf matrix printers and laser printers
●Printer devices (mainly from AS / 400) checked and fixed as needed (occasionally needing to be cancelled and restarted to establish connections with their assigned printers)
●Checks from various departments (Claims, Payroll, Accounts Payable, etc.) printed and signed / separated with burster
●Laser printers maintained throughout the building (toner cartridges and other parts changed and inside areas cleaned)
●Service calls placed for company printers that need extensive maintenance
●Printer room documentation created and updated as needed
●Printer room inventory checked, ordered, and replenished
EXPERIENCE (CONT.)
ACCESS Pittsburgh, Pennsylvania
Jan.2024-Sept.2025
This position was acquired via Nesco Resource/Staffing Services
Data Entry (January 22, 2024-September 19, 2025)
This was a temporary position for a project in which boxes with drawers of “blocks” or “slides” with various numerical ID’s are entered into the system for reference
Average entries per week, 10,000+ (2000+ per work day)
EDUCATION
ICM SCHOOL OF BUSINESS, Pittsburgh, Pennsylvania
Associate Degree, Computer Management
COMPUTER SKILLS
Microsoft Office Suite, AS / 400, PDSM, Image, CMDB, Agility, ServiceNow, BRMS, NetBackup, Lotus Notes
REFERENCES
James F. Metzer
127 Seventh Ave.
West Mifflin, PA 15122
*********@*****.***
Community College of Allegheny County, Grants Accounting Clerk, 1982-2021 (Retired)
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