Customer Service & Support Specialist w/Strong Communication, Problem-

Reyina M. Champagne

Current Address: Huntsville, AL 35810

Permanent Address: Atlanta, GA 30331

404-***-**** • ***************@*****.***

EDUCATION

Alabama Agricultural & Mechanical University, May 2025 Normal, AL Bachelor of Arts in Political Science; Minor in Professional Leadership Relevant Coursework: State & Local Government, American Government, Introduction to Political Science, Comparative Government, Western Political Thought, International Relations, Social Research SKILLS AND SOFTWARE PROFICIENCIES

Report Writing • Judicial Affairs Procedures •Conflict Resolution & Mediation • Crisis Intervention • Training Facilitation • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Research & Data Analysis • Fluent in English & Haitian Creole

WORK & LEADERSHIP EXPERIENCE

The Revenue Optimization Companies (T-ROC)- Walmart, Huntsville, AL Wireless Sales Representative- Straight Talk, AT&T & T-Mobile Aug 2021- May 2022

● Delivered personalized customer service and closed daily sales of wireless plans, devices and accessories for multiple brands.

● Consistently met or exceeded weekly sales targets, averaging 5 activations/ new accounts per week.

● Educated customers on product features, promotions, and financing options; resolved service issues to ensure repeat business.

Alabama A&M University Judicial Affairs Office – Huntsville, AL Student Conduct Intern Aug 2023 – May 2025

● Supported investigations and hearings related to residential conduct violations, reviewing cases and recommending appropriate sanctions in alignment with the Code of Student Conduct.

● Collaborated with university officials to establish and implement a multi-step review process for conducting board procedures.

● Observed and assisted in conducting hearings, documenting findings and ensuring compliance with university policies.

Human Rights Campaign – HBCU Peer PrEP Educator – Washington, D.C. Advocacy Ambassador Fall 2022 – May 2025

● Planned and facilitated educational workshops and events addressing HIV prevention and stigma reduction for diverse student audiences.

● Partnered with campus health services and student organizations to ensure access to care and resources.

● Utilized social media and digital communications to maximize outreach and student engagement. Nanjing Forestry University Study Abroad – Global Initiative Program – Nanjing, China Study Abroad Scholar Jul 2024

● Engaged in academic and cultural immersion, collaborating with international peers to analyze and present on heritage preservation strategies.

● Strengthened cross-cultural communication and collaboration skills through group projects and presentations.

ACTIVITIES & HONORS

•President, NAACP AAMU Chapter • Vice President, AAMU Student Activities Board • University Echoes Student Ambassador •ROTC/Honor Guard • Delta Sigma Theta Sorority, Inc. •Student Retention Council Appointee •Dean’s List • 5 Strong Merit Scholar •TMCF Scholarship Recipient

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