Customer Care Service

Jazmin Lemus

480-***-**** **************@*****.*** Mesa, AZ 85206

SUMMARY

Accomplished, independent and energetic individual with solid history of achievement in customer service and health care. Motivated leader with strong organizational and prioritization abilities.

SKILLS

Proficient with Microsoft Word, Excel, PowerPoint and Office

Great Interpersonal skills, telephone etiquette and communication skills

Quick learner and fast adaptability skills

Knowledge of Medical Terminology and CPT 10 codes

Referral processing

Managing voicemails, responding to emails

EXPERIENCE

Front Desk Coordinator- Arizona Orthopedic Physical Therapy Kids Place

January 2024- Current

Gilbert, AZ

Greeting patients

Scheduling new/established patients (multiple therapies)

Verifying eligibility

Processing referral and or authorization

Faxing/emailing providers evaluations, progress reports/daily notes

Scheduling patient follow up appointments

PFS Representative- Banner Health Orthopedics, October 2022-December 2023

Gilbert, AZ

Greeting patients and visitors

Scheduling established and new patients

Chart prepping for upcoming appointments, managing referrals and authorizations if necessary

Organizing incoming/outgoing shipment and mail within office

Answered incoming patient phone calls and responded to voicemails to answer financial services questions.

Explained insurance processes, plan benefits and balance details to patients.

Conducted outbound collection calls to gather payment on open balances.

Processing faxes for referrals or medical records

Phone and Referral Specialist- Southwest Kidney Institute, November 2020-June 2022

Mesa, AZ

Registering and scheduling new/established patients

Verifying patient appointments and insurance eligibility

Processing hospital paging for Nephrologist on-calls

Instructing patients with directions on office renal ultrasounds

Customer Care Professional

Tracked referral request progress and resolved issues to maintain smooth processing.

Assisted patients by answering questions and providing information regarding referrals.

Customer Care Professional- Centene Envolve People Care, May 2017-October 2020

Tempe, AZ

Gathering necessary information from active members to speak to Registered Nurse

Verifying patient's eligibility and HIPPA

Processing medical and behavioral after-hours admissions

Contacting on-calls for authorizations, medications, discharge and other paging purposes

Providing in network hospitals, urgent cares and other medical facilities for patients

Processing triage faxes to Registered Nurses

Assisting training department with new hire classes.

Promptly responded to customer inquiries and resolved complaints to promote loyalty.

Customer Care Professional- Aerotek Staffing, November 2016-May 2017

Tempe, AZ

School Aide/School Crossing Guard- Mesa Public Schools, November 2015-February 2016

Mesa, AZ

Wait Staff, Fellowship Square- November 2014-September 2015

Mesa, AZ

EDUCATION AND TRAINING

Certification

Phlebotomy, Pima Medical Institute, Mesa, AZ October 2015

Performed phlebotomy, venipunctures, finger sticks and sorted out specimen for correct department. Verified test requisitions and verified HIPPA identification. Performed externship hours in VA hospital in Phoenix AZ

Certified Medical Assistant, Sun Valley High School, Mesa AZ December 2014

LANGUAGES

Bilingual – Spanish Fluent

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