Transit Bus Operator and Customer Service Associate

Allison Campbell

** ******* ********* • Leduc, Alberta T9E 8R8

905-***-**** ️ *************@*****.***

Professional Summary

Dependable transit and customer-service professional with 12+ years operating TTC vehicles and 35+ years in public-facing roles. Recognized for a perfect driving record, calm leadership, and a passion for safety, efficiency, and guest satisfaction. Recently relocated to Leduc, Alberta and open to roles across municipal operations, customer service, and hospitality. Key Skills

Transit Operations &

Safety

Customer Assistance

& Issue Resolution

Cash Handling &

Revenue Mgmt.

Regulatory & Policy

Compliance

Route Planning &

Safety Checks

Leadership in

Fast-Paced

Environments

Staff Training &

Mentorship

Clear, Professional

Communication

Professional Experience

Customer Service Associate (Transit Revenue Collector) — Toronto Transit Commission (TTC) Toronto, ON • May 2024 – Sep 2025

• Assist riders with navigating the transit system and fare options in an inclusive, professional manner.

• Manage fare media sales and reconcile cash/POS revenue with precision and integrity.

• Provide real-time communication and assistance during service delays and safety incidents. Divisional Bus Operator Trainer — Toronto Transit Commission (TTC) Eglinton Division, Scarborough, ON • Apr 2020 – May 2024

• Trained and mentored new operators on route familiarization, passenger safety, and TTC policies.

• Coached for confidence, professionalism, and safety-first operations; acted as go-to for procedural updates.

• Supported operational excellence and consistency across shifts and routes. Transit Operator — Toronto Transit Commission (TTC) Toronto, ON • Oct 2013 – May 2024

• Operated TTC buses safely and efficiently across city routes; maintained an incident-free driving record.

• Completed daily circle checks and adhered strictly to safety regulations and SOPs.

• Delivered friendly, reliable service to diverse communities with an emphasis on accessibility. Food & Beverage Supervisor — Ontario Lottery & Gaming (OLG) Ajax, ON • Jan 2007 – Oct 2013

• Supervised 15–20 team members, ensuring efficient service and adherence to gaming regulations.

• Handled cash floats; reconciled tills; completed daily financial reports with accuracy.

• Managed inventory, ordering, and shift scheduling to optimize operations and guest satisfaction.

Manager / Server / Bartender — Melanie Pringle’s Restaurant Whitby, ON • Feb 1997 – Jun 2010

• Managed restaurant and bar operations, including staff scheduling and customer relations.

• Maintained high guest-service standards and resolved escalations promptly.

• Trained new staff on service standards and opening/closing procedures. Additional Experience / Entrepreneurial Projects

Owner / Custom Cake Designer — Campbell’s Cakes

Oshawa, ON • 2000 – 2008

• Designed and baked custom cakes for regulars at Melanie Pringle’s and private clients.

• Specialized in personalized celebration cakes for birthdays, weddings, and events.

• Managed client consultations, budgeting, ingredient purchasing, and delivery coordination.

• Grew business through creativity, reliability, and word-of-mouth referrals. Education

• Divisional Trainer Certificate — Ontario Training Centre, TTC (2020)

• Veterinary Technician Diploma — Sheridan College, ON (1991–1993)

• Ontario Secondary School Diploma — Denis O’Connor Catholic High School, Ajax, ON (1991) Certifications

• Class CZ Ontario Driver’s License (Perfect Driving Record)

• Smart Serve Certification

• First Aid & CPR — St. John Ambulance

References available upon request.

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