Data Analytics Front-End

Kyle D. Wicker

Franklin, IN ***** 317-***-**** ************@*****.*** www.linkedin.com/in/Kyle-Wicker IT & Informatics Intern 8+ Years of Customer-Focused Experience Tech savvy and detail oriented with a strong background in data analytics, reporting, project management, and software tools. I’ve built a solid track record of improving operations, streamlining workflows, and delivering great service. Known for being adaptable, stepping up as a leader, and finding real solutions in both customer and tech focused environments. EDUCATION

Bachelor of Science in Informatics

Indiana University – Purdue University Indianapolis May 2025 GPA: 3.5

Associate of Science in Informatics

Ivy Tech Community College – Indianapolis, IN May 2022 GPA: 3.0

Professional Experience

KROGER Greenwood, IN Aug. 2016 – Aug. 2024

Checklist Team Lead · Produce Assistant Manager · Front-End Supervisor · Bookkeeper · Cashier Leadership & Fulfillment Operations

Managed digital grocery order fulfillment from receipt to customer pickup, ensuring product accuracy, inventory sync, and packaging standards.

Supervised floor staff, delegated tasks, and maintained productivity across multiple departments including produce and front-end operations.

Trained team members on quality control procedures, safety protocols, and customer engagement best practices. Customer Service & Front-End Management

Delivered high-quality service across front-end roles, resolving point-of-sale issues, managing Western Union transfers, and maintaining satisfaction levels.

Conducted daily reconciliation of registers and back-office financials; ensured compliance with internal procedures and transaction accuracy.

Addressed customer inquiries, resolved pricing and payment discrepancies, and upheld store standards for cleanliness and presentation.

Notable Achievements

Promoted through 4 roles over 8 years due to consistent performance and leadership.

Recognized for improving fulfillment accuracy and driving positive customer satisfaction metrics during peak retail seasons.

Technical Skills & Tools

Programming & Tools: Python, SQL, PHP, R Studio

Software Proficiency: Microsoft Office Suite, Adobe Acrobat, Microsoft Teams, Zoom Web & API Development: REST APIs, OAuth 2.0, JWT, Agile/Scrum methodologies Data Analysis: Data collection, cleaning, visualization, and reporting Security & Compliance: Healthcare data privacy, API authorization and security standards Professional Strengths: Communication, leadership, time management, adaptability CERTIFICATIONS & RECOGNITION

CITI Program Certification – Human Subjects Research (Valid through 2029)

Dean’s List – Fall 2023, Spring 2025

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