Customer Service Administrative Support
Resume:
Daisha Green
Customer Service
************@*****.***
Professional Profile
Customer Service with over 4+ years of experience in telephone customer service, and 3+ years of recruiting, including sales, public services, network marketing, and customer care. Familiar with customer service software, conflict resolution, ability to multitask, and positive attitude. Possesses a strong ability to thrive in fast-paced environments, always hold business maturity, and work efficiently without supervision.
KEY SKILLS
Advanced Microsoft Office Skills Critical Thinking Administrative Support Resolving Complex Issues Organizational Skills Mail Handling Excellent Communication
Microsoft Outlook
Written & Verbal Skills
Front Desk Reception
Multi-Tasking
Law Firm/ Legal Dept
Phone Etiquette
Skills Overview
• Crisis intervention and de-escalation, security enforcement, threat assessment, law enforcement collaboration, report writing and documentation, conflict resolution, situational awareness, administrative support, professional communication, policy and protocol compliance. Relevant Work Experience and Duties Performed
11/2024-Current
Texas Dept. of Criminal Justice
Correctional Officer at Montford Psych Unit
Houston, TX
• Applied trauma-informed care and verbal de-escalation techniques to manage volatile or emotionally distressed individuals.
• Maintained professional boundaries and authority while demonstrating respect, consistency, and fairness in all inmate interactions.
• Responded to psychiatric emergencies such as self-harm, suicide attempts, or psychotic episodes with calm and controlled interventions.
• Trained in crisis intervention, suicide prevention, and non-violent crisis intervention (NVCI) protocols.
• Collaborated closely with mental health professionals, nurses, and social workers to create a safe and therapeutic environment.
• Ensured compliance with facility safety standards and mental health regulations during all security and care procedures.
Daspit Law Firm 01/2023- 12//2023
Legal Intake Specialist
Houston, Tx
• Created and maintained paperwork filing systems and overall personal and office space organization.
• Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure client retention and satisfaction.
• Collected source data such as customer names, addresses, phone numbers, and credit card information for over 1000 customers and enter data into customer service software.
• Called companies Uber and Lyft’s for clients to get to their doctors’ appointments, depositions, and court hearings.
• Communicated with distraught clients, resolved concerns and questions, and decreased negative client reviews.
Pinnacle Logistics (WFS)
Logistics/Data Entry/Dispatch 07/2023-1/2024
Houston, Tx
• Accurately entered and maintained transportation data in company databases, ensuring up-todate and reliable records of shipments, deliveries, and logistics operations.
• Streamlined data entry processes, reducing errors and improving efficiency by implementing data validation techniques and automated data entry tools to enhance decision-making processes.
• Collaborated with carriers and vendors to update and maintain pricing and contract information, resulting in cost-saving opportunities and better negotiation outcomes.
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