General Manager Site

Asia Washington

Phone: 954-***-****

Email: ************@*****.***

Address: **** ******* ***** ******,

Winter Springs, FL

Summary

I love helping the right people find the right roles. For over 7 years, I’ve hired, coached, and grown high-performing teams from the ground up, often in fast-paced, high pressure environments. I’m passionate about building systems that don’t just bring people in, but set them up to stay, thrive, and lead. I want to bring that same energy, intuition, and strategy to a talent-focused role where people and performance truly matter.

Work Experience

May 2024 - PRESENT

Summit Wash Holdings - General Manager

● Conduct lead investigations into customer disputes, injury claims, and property damage at a $2M+ high-volume site, managing over 30 incidents to successful resolution.

● Built a site-wide compliance and documentation system that improved audit readiness, protected the brand from liability, and passed all quarterly reviews with zero violations.

● Investigated over 30 customer and employee incidents, providing HR and legal with timely, fact-based reporting.

● Created onboarding checklists and hiring workflows that shortened ramp-up time and boosted early-stage retention.

October 2019 - May 2024

Clean Management - Site Manager & Development Coach

● Led all hiring, onboarding, and performance management for a 25+ person team, improving retention and reducing new hire turnover by 50%.

● Collected witness statements, surveillance footage, photographic evidence, and internal reports to assist in legal prep, customer claim responses, and HR escalations.

● Designed safety training that reduced site injuries and insurance claims by over 40% in a single year.

● Served as liaison between operations, maintenance, and leadership teams, providing risk assessments and policy updates to reduce liability. 2

● Led performance correction conversations and documentation with underperforming team members, supporting long-term disciplinary records. 2018 - 2022

Blackstone Investigations - Administrative & Marketing Assistant

● Tracked case evidence and preserved chain-of-custody for clients in civil, fraud, and infidelity investigations.

● Prepared small claims court documentation, tracked case developments, and preserved chain-of-custody protocols for all client evidence.

● Supported client growth through direct outreach and relationship-building with attorneys, professionals, and community partners.

● Assisted with court preparation, case reporting, and coordination between field investigators and legal support.

Education

University of Central Florida, Criminal Justice, Bachelor of Science Technical Skill Set

Microsoft Office Suite CRM & Ticketing

Systems Evidence Logs Incident

Reporting Software Google Workspace

Internal Audit Tools Case Management

Platforms

Certifications & Additional

Training

● Sonny’s Equipment Maintenance

Certification (Operational Systems)

● Human Resources Management

Coursework (Coursera)

● Green Dot

Key Skills

● Talent Retention Strategy

● Hiring & Interviewing

● Regulatory Compliance Oversight

● Customer Dispute Resolution

● Internal Promotions & Succession

Planning

● Incident Reporting & Risk

Management

● Operations Compliance & Audits

● Microsoft Office Suite, CRM

Systems

3

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