Customer Service Representative
Resume:
Professional summary
Customer Service representative with 16 years of experience with customer relations and technical application. Proficient in software application used to maintain logistical operations as well as inventory and subscription management. Ability to speak and maintain favorable relationships with customers, to ensure their needs are adequately met; fielding questions about the business, payment processing, selling product, helping with technical issues. Working with accounting to make sure the sheets are balanced. My role has grown over the last 16 years, always eager to take on more responsibilities; leading to enhanced positions, and more autonomy.
Employment history
Information Today, Inc. Shipping Manager Medford, NJ Oct 2009 - Present
Information Today, Inc. Book Department Manager Medford, NJ Jan 2017 - Present
Information Today, Inc. Subscriptions Manager Medford, NJ Jan 2023 - Present
Andrew Cifuentes
32 North Dr, Tabernacle, United States, 08088
**********@*****.***
Oversee shipping operations, ensuring timely deliveries and cost efficiency. Enhance logistics workflows using advanced software for seamless material flow. Foster strong carrier partnerships to maintain high delivery standards. Implement cost control measures, achieving measurable savings. Utilize analytical skills to streamline logistics processes effectively. Collaborate across departments to enhance logistics efficiency. Manage book sales, boost revenue through strategic inventory control. Lead inventory cycles, cut waste, enhance stock efficiency. Coordinate sales strategies, achieve notable sales growth. Analyze sales data, identify trends, support informed decisions. Oversee subscription management, ensuring timely payments and streamlined operations. Coordinate supplier deliveries to enhance service reliability and operational flow. Improve communication with agencies for increased operational efficiency. Leverage software tools to maintain operational effectiveness and viability. Deliver excellent customer service, ensure client satisfaction. Partner with cross-functional teams to enhance subscription services, resolve customer inquiries, and implement subscriber feedback for service improvements Information Today, Inc. Handyman Medford, NJ
Oct 2009
Skills
Data Analysis (Skillful) Inventory Management (Expert) Logistics Coordination (Expert) Cost Optimization (Experienced) Process Improvement (Experienced) Customer Service (Experienced) Critical Thinking (Experienced) Python (Novice)
SQL (Novice) Linux (Novice)
SIEM tools (Novice) CIA Triad (Novice)
NIST security framework (Novice) Hand tools (Skillful) Power tools (Skillful)
Education
Associate's Degree in Liberal Arts Rowan College At Burlington County Pemberton, NJ
Sep 2001 - May 2005
Google Cybersecurity Professional Certificate Coursera.org Jan 2024 - Feb 2025
Gained extensive knowledge of the cybersecurity industry not limited to: Python, SQL, Linux, SIEM tools, Security Mindset, Network Security, Cloud Security, CIA Triad, Security Frameworks, Assets, Threats, Vulnerabilities, etc. Custom section
Further Certifications
I am pursuing further education with more IT certifications, and learning new skills utilizing self study online.
Custom section
Relocation
Willing to relocate, preferably to the Jacksonville, NC area. Utilized strong problem-solving skills to address maintenance issues promptly, ensuring a safe and functional environment for all occupants.
Managed multiple buildings, inspected for damages and oversee repairs as needed. Efficiency with hand and power tools
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