Service Manager Accounts Receivable

Casey Reid

Citrus Heights, CA 916-***-**** ***********@*****.***

Professional Summary

Service Manager & Dispatcher with 10+ years of HVAC industry experience. Skilled at leading teams, optimizing dispatch operations, and managing accounts with precision. Proven track record of improving technician efficiency, reducing downtime, and ensuring excellent customer satisfaction across service and project operations.

Core Skills

Operations & Leadership: Team Management, Training & Onboarding, Fleet & Inventory Oversight Dispatch & Service: Scheduling, Work Order Management, Customer Relations, Project Coordination Finance & Systems: A/P & A/R, Payroll, Reconciliations, Software: ServiceTitan, Workwave, Wintac, IFS, Coins Professional Experience

Service Manager

Top Notch Mechanical – Natomas, CA Feb 2023 – Present

• Supervise 10–15 employees; manage schedules, training, and hiring.

• Coordinate installs and deliver accurate project close-out documentation.

• Manage accounts receivable/payable, payroll, and inventory orders.

• Partner with GM to streamline operations and boost service response efficiency. Dispatcher / National Accounts Coordinator

Emcor MESA – Sacramento, CA May 2021 – Aug 2022

• Directed scheduling and dispatch for 10 technicians; processed payroll and reconciled expenses.

• Oversaw HVAC services for U.S. Post Office facilities in 5 states, ensuring compliance and timely completion.

• Created quotes, work orders, and billing packages with 100% accuracy.

• Maintained rapid customer communication, averaging <10 minutes response time. Lead Service Dispatcher

Ray O Cook Heating and Air – Roseville, CA Mar 2015 – Feb 2019

• Managed dispatch operations, payroll, accounts, fleet maintenance, and vendor coordination.

• Supervised and trained office staff, reducing scheduling conflicts and improving efficiency.

• Supported both service and installation teams, including project planning and close-out. Dispatcher

Acco (2022–2023), Custom Cooling (2019–2021)

• Scheduled service calls, managed technician assignments, processed payroll, and ordered parts. References

Available upon request.

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