Customer Support Services Representative

ARNULFO GARZA

KENNEWICK, WA ***** 509-***-**** *********@*******.***

PROFESSIONAL SUMMARY

Dynamic Energy Services Representative at Cascade Natural Gas, recognized for enhancing customer satisfaction through streamlined complaint resolution and effective communication. Proven expertise in customer support and database maintenance, coupled with strong organizational skills. Developed training materials that improved onboarding efficiency, showcasing a commitment to excellence and teamwork.

SKILLS

• Customer support • Customer relations

• Database maintenance • Organization

• Microsoft outlook • Spreadsheets

• Microsoft Excel • Coordination

• Client relations

WORK HISTORY

ENERGY SERVICES REPRESENTATIVE 06/1995 to 01/2025

Cascade Natural Gas Kennewick, Washington

• Resolved customer inquiries regarding gas services and billing processes.

• Facilitated communication between customers and technical teams to ensure service accuracy.

• Developed training materials for new service representatives to enhance onboarding efficiency.

• Streamlined complaint resolution process, improving customer satisfaction ratings significantly.

• Mentored junior staff on best practices for customer interaction and problem-solving techniques.

• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.

• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

• Accepted payments and updated accounts with latest information.

MAINTENANCE III 09/1985 to 06/1995

Othello School District Othello, WA

• Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.

• Skilled at working independently and collaboratively in a team environment.

• Proven ability to learn quickly and adapt to new situations.

• Excellent communication skills, both verbal and written.

• Worked well in a team setting, providing support and guidance.

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Organized and detail-oriented with a strong work ethic.

• Developed and maintained courteous and effective working relationships.

EDUCATION

High School Diploma

Wapato High School, Wapato Washington

Carpenter Certificate Journeyman Carpenter Carpentray 06/1985

Washington State Apprenticeship Council, Columbia Basin College Pasco, Washiington

LANGUAGES

Spanish

Native or Bilingual

English

Full Professional

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