Customer Service Quality Assurance

ZACHARY W. BURNETT

**** ******* ***. **** *****, Ar 72903 501-***-**** *********@*****.***

Research biologist with 8 years of experience in developing protocols, assays, and QA/QC programs.

Industry specialist with over six years of experience in working with laboratory compliance.

Herpetology and Avian conservation efforts for the University of Arkansas- Little Rock

Highly qualified in work within the brewing and distilling industry.

UALR Dept of Biology PhD program May 2021-current

Expected graduation with master's by December 2022. I've been working through the program since Aug 2017.

Arkansas Department of Health Microbiologist 1 November 2020- Jun 2021 QA/QC for ASB and GST testing services for women

UALR SNAKE and Avian Lead Observationist: August 2017-2025 :

Taking care of all of the reptiles and birds. Several safety courses for handling animals were thought be me on the campus.

RESEARCHER: Jan. 2018- DEC 2019 FermentARs

Developing genetically modified cells for fermentation

Designing pilot experiments

Working with numerous yeast strains to quantify anti-microbial traits

Collecting and interpreting market data

LAB INSTRUCTOR: Aug 2017- DEC 2019 University of Arkansas- Little Rock Teaching Anatomy and Physiology 1 and 2

Teaching Microbiology Labs 1 and 2 (1 semester of each in 2018)

Preparing experiments and laboratory protocols for students

Responsible for constantly maintaining a safe, instructive atmosphere in the laboratory

Managing laboratories and ensuring that the right equipment, tools, chemicals and other materials are adequately stocked and kept in working condition

Finch's Brewery Brand Ambassador/ Recipe Designer 2015-2017

Primary duties included traveling to brewing events and liquor stores to put on tasting events. I also served as the Arkansas point of contact for the distribution company Arkansas Craft.

Responsibilities included: Customer service, Placing orders with distributors, promotion of the company's product line, and designing new styles of beer in collaboration with the R&D department.

Springhill Wine and Spirits 2015-2017

Night manager for two years.

Responsibilities included: Customer service, Placing orders with distributors, and handling the finances of the evening shift.

HEAD OF QUALITY CONTROL: Feb.2014- Aug 2018 MaryGold Labs, LLC.

Developing quality assurance manual and associated paperwork needed for ISO certification Complying with ISO 17025

Overseeing the data and results that were being sent out to clients

Protocol design

UNIVERSITY OF ARKANSAS- LITTLE ROCK MA of Biology - 2017 to 2021

Cellular signaling

Microgravity research

Working with the model organisms Dictyostelium discoideum and Saccharomyces cerevisiae BACHELOR OF SCIENCE IN BIOLOGY- MOLECULAR BIOTECHNOLOGY 2017

biotechnology cellular biology cellular signaling clinostat experience ELISA dictyostelium discoideum fluorescent microscopy gel electrophoresis genetics gram positive and negative staining laboratory leadership mammalian cell lines microbiology microgravity-related cellular research Microsoft excel Microsoft powerpoint Microsoft word molecular biology photospectroscopy problem solving project management protocol design R statistical software research saccharomyces cerevisiae SASS SDS—PAGE sterilization ISO Certification

Contact this candidate