Customer Service Mental Health

Maya Salinas

Chicago, IL ***** 312-***-**** *******.****.****@*****.***

EDUCATION

Illinois Institute of Technology Expected Graduation Date: May 2026

Master of Science in Clinical Mental Health Counseling

GPA: 4.0/4.0

University of Illinois at Urbana-Champaign Graduation Date: May 2024

Bachelor of Science in Psychology, Clinical/Community Psychology Concentration, with a Minor in Communication

GPA: 3.60/4.00

RELEVANT EXPERIENCES

Emerald Loop Chicago, IL

Server May 2025-Present

Engaged with customers to enhance their dining experience, successfully upselling about 20% of orders with recommendations on food and drinks.

Managed 10+ tables at a time, balancing speed and attentiveness to maximize guest satisfaction.

Assisted with special events and busy weekends, ensuring smooth service even during peak hours with packed crowds.

Cocobar Chicago, IL

Bartender May 2023-Present

Prepared and served signature cocktails and beverages for over 200 customers daily, improving productivity by 25%.

Provided exceptional customer service, achieving a legendary customer satisfaction rate.

Ensured compliance with alcohol regulations and preventing service to minors and intoxicated individuals.

Starbucks Champaign, IL

Shift Supervisor/Trainer/Barista Sept 2021-2024

Process drinks that range from basic to complex, quickly, and efficiently for 50+ customers.

Demonstrated leadership skills by organizing and communicating with 5+ workers during opening and closing shifts to properly execute store operations.

Trained around 6 new employees each month on how to properly make drinks by effectively modeling each recipe.

Buffalo Wings and Rings Chicago, IL

Server May 2023-Jan 2024

Served approximately 100+ guests with food and beverages while maintaining a friendly and enthusiastic attitude.

Pinstripes Chicago, IL

Hostess/Server May 2022-Jan 2023

Ensured amazing customer service to 200+ guests.

Organized phone, online, and in-person 100+ reservation throughout the day.

RELEVANT EXPERIENCES

Chicago Difference at Illinois Institute of Technology Chicago, IL

Success Coach Sept 2024-Present

Provide personalized coaching and academic support to 20+ undergraduate students, helping them navigate challenges and achieve their academic and personal goals.

Facilitate 5+ workshops and group coaching sessions on topics like stress management, motivation, and effective communication.

Track and analyze student progress, identifying patterns to adjust coaching strategies and improve outcomes.

CERTIFICATIONS AND SKILLS

Illinois Food Handler Certification April 7, 2025

On-Premises BASSET Alcohol Certification April 6, 2025

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