Customer Service Agent

CHUMA MZANTSI (Customer Service Agent)

+27-63-148-**** *************@*****.*** Sunninghill, Johannesburg

ABOUT ME

Vibrant and passionate customer service professional with a proven track record of delivering exceptional experiences. Skilled in active listening, clear communication, and problem solving. Proficient in building rapport with clients, understanding client needs, and providing tailored solutions. Self-starter with a strong work ethic, driven to succeed in a fast-paced environment.

EDUCATION

Bachelor of Social Sciences (Rhodes University)

Gained an understanding of various psychological theories, including psychoanalytic, behavioral, cognitive, humanistic, and social psychology. Gained practical experience through designing and conducting research studies. Matriculated in record time

Matric (Westville Girls High School)

Obtained a Bachelors Pass with Distinction

Chosen subjects (Mathematics, Life Sciences, Geography and Dramatic Studies)

WORK EXPERIENCE

Sales Assistant (Greenhaus Furniture)

Interacting with customers, handling inquiries, resolving issues and providing product information.

Assisting with sales promotions, visual merchandising and product demonstrations. Balancing multiple tasks such as serving customers, processing transactions while maintaining communication.

Handling customer inquiries, resolving complaints and providing product service. Resolving customer issues, troubleshooting problems and finding solutions. Accurately entering customer information, orders or other data into computer systems. Upselling and cross-selling products and services to customers.

SKILLS

Attention to detail

Positive Attitude

Customer-oriented

Time Management

Interpersonal Skills

Client retention

Communication

Problem-solving

Skills

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