Customer Service Call Center

AXEL GARCIA

346-***-**** - ********@*****.*** - Houston, Texas

PROFESSIONAL SUMMARY

Motivated and detail-oriented customer service professional with

experience in plumbing service coordination and call center

environments. Skilled at handling customer interactions, resl+ling

issues, and maintaining accurate records. Commitment to providing

excellent service and support in fast-paced settings.

WORK EXPERIENCE

Customer Service Representative / Dispatcher

AAA Plumbers Houston, Texas

« Answered and managed service calls from residential and

commercial customers

* Schedule and coordinating appointments for plumbing technicians

« Maintained accurate records of service requests and follow-ups

in CRM systems

+ Assisted client with troubleshooting basic plumbing issues and

provided estimates when needed

+ Ensured timely and efficient communication between clients and

field technicians

SKILLS

+ Customer Service & Communication + Service Scheduling & Dispatch

+ Problem Solving « Team Collaboration

* Time Management ¢ Basic Plumbing Service Know

EDUCATION

Cypress Falls High School - Houston, Texas

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