Mechanical Engineering Customer Service
Resume:
Tejaskumar Patel
Pemberton, WA-6260
Mo: - 042*-***-***
Email: - *************@*****.***
Career Objective
To gain a dynamic and challenging role in Retail that will offer the best opportunity for further development of my abilities, skills, and knowledge in an established firm with long term career growth possibilities.
Education
03/2016-12/2017 Master of Engineering and Master of Engineering Management - Manufacturing
Engineering and Management
University of Technology, Sydney
06/2011- 3/2015 Bachelor of Technology- Mechanical Engineering Pandit Deendayal Petroleum University, India
07/2009-04/2011 Higher Secondary Education
Central board of Secondary Education, India (Major in Science) Certificates
June 2016 First Aid Training (Provide First Aid-HLTAID003) Oztech Trade Training College Pty Ltd
July 2016 Aged Care Training (Certificate III- CHC30212) Signature Training Pty Ltd, Parramatta
Seminar & Workshops
● Submitted/Presented paper on “Application of the Evaporative Cooling” in seminar as a part of academic curriculum.
● Attended a one day workshop on ‘SCILAB’ conducted remotely from IIT Bombay, India.
● Attended workshop on “Automobile & Engine Design” in association certified by SGT- International Wiziq, Steinbichler-Germany, CTS India, Wikipedia & Metawing Technologies. Engineering Project
1.Design and Construction of Pneumatic Car
● The main intention of this project was to be able to design an engine that has no toxic gas emission.
● To introduce a new and economically-viable concept of power transmission for light vehicles through this concept of pneumatic cars.
● To successfully develop a non-conventional vehicle design that is both economical and environmentally friendly.
2.Mechanical Harvesting machine for Sugarcane
● Designed and Fabricated small-scale sugar harvesting machine.
● This machine is very economical as it is more efficient than the manual method because it can cut sugarcane at a faster rate. Its mechanism is simple, making it easy for unskilled laborers to operate the machine without difficulty.
● The basic working principle of the machine is scotch yoke Mechanism. Work Experience
Dec 2023 - Current Retail Manager (Full Time)
Pemberton IGA
Job Responsibilities :
● Recruit, hire, train, and manage a team of employees, including department managers and front-line staff.
● Foster a positive and collaborative work environment, setting clear expectations and providing ongoing feedback and coaching.
● Schedule and manage employee shifts, ensuring adequate coverage during peak hours.
● Ensure exceptional customer service standards are upheld by all staff.
● Address customer inquiries, concerns, and complaints in a timely and professional manner.
● Implement customer-focused initiatives to enhance the shopping experience.
● Monitor and maintain optimal inventory levels to meet customer demand while minimising waste and shrinkage.
● Implement inventory control procedures, including ordering, receiving, and rotation of products.
● Conduct regular inventory audits and adjust stock levels as needed.
● Develop and execute sales strategies to achieve revenue and profit targets.
● Plan and promote special sales events and promotions.
● Monitor market trends and competitor activity to stay competitive.
● Run catalogue promotions as per the Head Office.
● Oversee store cleanliness, organization, and safety standards.
● Ensure compliance with health and safety regulations and food handling guidelines.
● Manage store finances, including budgeting, expense control, and cash handling. March 2017- Dec 2023 Dry Goods Manager (Full Time) Coles Entrada, North Parramatta.
Job Responsibilities:
● Stock replenishment - filling and maintaining the presentation of stock
● Stocked, managed, and rotated shelved product to promote sales
● Maintained and demonstrated knowledge of products and services
● Customer service and attending customer enquires as per requirement
● Capacity to work in a physically demanding and challenging role responsibly
● Abiding by the company policies and procedures in relation to Work Health and Safety Oct 2018- Jan 2020 Assistant Mechanical Engineer (Part-Time) Blinds Plus, Castle hill
Job Responsibilities
● Detailed study of blind design that involves designing in the software and testing new materials for research and development purposes.
● Designing Mesh and Window Grilles for the clients in the software and assisting the production engineer to manufacture them keeping design specifications and safety in mind.
● Stress and Strain analysis on new materials and design specifically for aluminium, timber and PVC materials on ANSYS Software.
● Liaising with the site contractors on site to ensure the proper scope of work and safety.
● Undertaking procurement and purchasing activities for suppliers and vendors, for specific projects.
● Organise site labour and ensure material delivery in a timely manner to meet KPI’s and ensure client satisfaction.
● Monitor design changes and any defect in the production, to report it to the manager.
● Follow the company’s and customer’s site safety policies in order to work and create a safety environment.
● Assisting the director with patenting new designs with the patent department. March-December 2016 Pick- Packer (Casual)
Elite Wine Logistics, Chullora, NSW
● Highly skilled in picking and packaging a variety of materials
● Hands on experience in operating pallet jack
● Excellent knowledge of packing procedures, techniques, tools, and basic warehouse procedures
● Skilled in completing manual and computerised forms and shipping documents
● Able to work efficiently in a fast-paced environment
● Experience in RF scanning according to policy and procedures. Technical Skills
● Knowledge of software like Microsoft Word, Excel, Access and PowerPoint
● Familiar with software tools like MATLAB, EES, AutoCAD and Solid Works
● Basic Programming languages C, C++.
Summary of Skills
● In-depth knowledge of mechanism design, heat transfer, and manufacturing process
● Strong communication, interpersonal, and problem-solving skills
● Maintaining and modifying equipment to ensure that it is safe, reliable and efficient
● Analysing and interpreting data
● Measuring the performance of Mechanical components, devices, and engines. Personal Attributes
● Excellent communication skills (oral and written)
● Proven leadership skills and ability to motivate
● Proven ability to work independently and as part of the team
● Quick learner and ability to perform tasks within timeframe
● Dedication and Sincerity towards the work and company’s objective Reference:
Will be provided upon request.
Contact this candidate