Customer Service Representative

Experience

Remote Customer Service representative

Atlassian • Dayton, TX

**/**** - *******

-Delivered exceptional customer service to a diverse client base through phone, email, and chat support.- Resolved an average of 30 customer issues per day, achieving a 98% satisfaction rate.- Utilized CRM software to track and manage customer interactions and issue resolutions.- Collaborated with team members and other departments to improve customer service processes and policies.- Assisted in training new customer service representatives on best practices and company protocols.

Customer Service Representative

Walmart • Cleveland, TX

04/2021 - 05/2023

- **Interacting with Customers**: Addressing customer inquiries, providing information, and resolving issues via phone, email, chat, or in person.- **Problem Solving**: Quickly diagnosing customer problems and finding effective solutions.- **Customer Records**: Maintaining accurate records of customer interactions and transactions.-

**Feedback Management**: Gathering customer feedback and relaying it to the relevant departments to improve products and services.- **Support Tools**: Utilizing CRM software to manage and track customer interactions.-

**Product Knowledge**: Staying up-to-date with company products and services to provide accurate information.-

**Training**: Sometimes training new hires on customer service protocols and best practices. Customer Service Representative

Home Depot and Lowes • Conroe, TX

04/2020 - 05/2023

- **Interacting with Customers**: Addressing customer inquiries, providing information, and resolving issues via phone, email, chat, or in person.- **Problem Solving**: Quickly diagnosing customer problems and finding effective solutions.- **Customer Records**: Maintaining accurate records of customer interactions and transactions.-

**Feedback Management**: Gathering customer feedback and relaying it to the relevant departments to improve products and services.- **Support Tools**: Utilizing CRM software to manage and track customer interactions.-

**Product Knowledge**: Staying up-to-date with company products and services to provide accurate information.-

**Training**: Sometimes training new hires on customer service protocols and best practices. Customer Service Representative

Flying J • New Caney, TX

08/2018 - 04/2021

- **Interacting with Customers**: Addressing customer inquiries, providing information, and resolving issues via phone, email, chat, or in person.- **Problem Solving**: Quickly diagnosing customer problems and finding effective solutions.- **Customer Records**: Maintaining accurate records of customer interactions and transactions.-

**Feedback Management**: Gathering customer feedback and relaying it to the relevant departments to improve products and services.- **Support Tools**: Utilizing CRM software to manage and track customer interactions.-

**Product Knowledge**: Staying up-to-date with company products and services to provide accurate information.-

**Training**: Sometimes training new hires on customer service protocols and best practices. Skills

Customer service, Time management, Leadership, Documentation review, English, Microsoft word, Communication skills, Computer literacy, Microsoft excel

Kimberly Landgraf

*************@*****.*** / 936-***-**** / Dayton, TX

Education

Medical Office Assistant

Liberty University • Lynchburg, VA

12/2024

Bachelor's degree

General Studies

Tarkington High School • Cleveland, TX

05/2021

3.0 GPA

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