Help Desk On-Site
Resume:
Andre Brown
OBJECTIVE
To secure a position where my creativity, problem-solving skills,
experiences, dedication, and professionalism can be utilized. CONTACT
**********@*****.***
Brooksville, FL
EXPERIENCE
LEAD TECH/ON-SITE TECH
THE PRO MEDIA GROUP/RAYMOND JAMES
March 2025 – Present
Serve as the primary point of contact between internal & external clients and vendors, coordinating support and repairs. Collaborate with team members to provide seamless, end-to-end technical support, documenting in the help desk system. Support live events, audio operator, and video operator. Perform upgrades and maintenance of the network and AV infrastructure.
Install, configure, and maintain AV systems and software (Dante, Q-sys, TriplePlay, wireless Benchwork, Mood Media, Presenter) and cable terminations (Cat5e/Cat6, XLR, BNC).
Demonstrate foundational knowledge for TCP/IP networking and basic system protocols.
Train and assist internal technical staff on AV systems best practices for event operations.
Deliver outstanding customer service, positive attitude, and clear communication with non-technical and technical users. SENIOR IT FIELD TECHNICIAN
WEEZ SOLUTIONS LLC
April 2023 – March 2025
Provide support for IT, AV, and POS systems.
RFPS for civilian/Government Contracting.
Troubleshooting and resolutions for multiple systems. Plan and install sound and visual features at private facilities. Programming systems with Genetec or Lenel
Experience with Access Control
Experience with CCTV and IP Cameras
Leadership - Supervising multiple sites.
ABOUT ME
I enjoy the technical aspects and
growth of the AV field, as well as
exploring new fields.
EDUCATION
Riverside High School
Buffalo, NY
SKILLS
System testing, field testing,
Troubleshooting & maintenance
Corrective action planning
Project management
Team Communication
RFI management
Relationship building
Avigilon Access controls,
Able to read CAD & Blueprints
Equipment installation
Network configuration
Installation planning
Pro-watch access control
manager
Corporate software license
Axis Communications
Win-Pak Web Access Control
Security Manager & Identity
Manager
PROJECT MANAGER/HYBRID REMOTE
SMPL SYSTEMS/ORLANDO
October 2022 – March 2023
Manage the design, creation, delivery, and presentation of projects within defined company processes and budgets. Identifying and facilitating standard and optional AV engineering and installations within accepted industry and company guidelines. Programming systems with Genetec or Lenel And with Access Control and IP Cameras.
Working with multiple on-site installation crews to complete All tasks and training staff in operations.
ONSITE AV PROJECT ENGINEER/MANAGER
INSIGHT GLOBAL TAMPA/USF TAMPA SITE
(CONTRACTUAL)
November 2021 – October 2022
Design, spec, and manage installation of integrated AV systems. Serve as a technical consultant to the in-house AV team. Maintain all aspects of conferencing rooms and labs. Provide the IT inventory team with equipment specs and locations.
Participate in staff meetings via Zoom & Microsoft Teams to ensure all members are on task for established deadlines and budgets.
INDEPENDENT CONTRACTOR/AUDIO VISUAL INSTALLER
AVI-SPL TAMPA (CONTRACTUAL)
March 2023 – August 2023
April 2020 – November 20221
August 2015 – September 2018
Service audio visual systems used in collegiate settings, churches, and other corporate settings.
Wireless presentations using Clickshare over the network and VTC systems within live meetings or local meetups.
Proficient in maintaining and servicing audio mixers, rack systems, Speakers, Christie, Barco, RCA, 4k – 8k projectors, software imagery, 3-D monitors, projection screens, Crestron touch panels, cameras, Polycom & Sony video teleconferencing equipment. AUDIO VISUAL PROJECT MANAGER / COMMISSIONER
MISSION CRITICAL SOLUTIONS (MCS) (Contractual Position) October 2018 – April 2020
Managing multiple projects, working alongside installers, programmers, and clients.
Field testing, balancing, and troubleshooting various systems, including Intercoms, Audio & Visual, PTZ Cameras, Integrated Security (Access Control) Software, Lenel Net VR, and Intelli Controller with up to 64 readers. Programming Genetec Mercury Boards
CERTIFICATIONS
Cyber Security Awareness
PCI Compliance
Dante Level 1 & 2
Absen, Novastar, Extron, Analog Way, Q-Sys, Wireless Benchwork, TriplePlay, Mood Media, Presenter.
Cable terminations XLR, Cat5e/Cat6, BNC
Foundations of Crestron Programming
Crestron Designer DBC-D-4K, DMC-E & NVK, Toolbox, XiO cloud, Crestron Video distribution w/ Pyng & reg, RL 101
Crestron Fusion Programmer & fusion CTI-CCT
Micro Flex Wireless Technical
Shure Micro Flex Advanced
Shure System on Software
SCTP HW – SMART Certified Technical Professional
Fabrication & Installation materials specification procedures
Contact this candidate