Information Technology Customer Service

Olivia Bush

980-***-**** Charlotte, NC ************@******.*** GitHub LinkedIn

Professional Summary

Full-stack developer with a passion for building user-friendly applications and strong background in customer service, operations, and technical support. Eager to apply technical expertise in JavaScript, HTML, and Python, combined with proven problem-solving, communication, and leadership skills, to a challenging software development role.

Skills

Programming/Development: JavaScript (ES6+), HTML5, CSS3, Python, basic Java, PowerShell

Front-End: React, Redux, jQuery, Tailwind CSS, Bootstrap, Jinja2

Back-End: Node.js, Express.js, RESTful APIs, Mongoose, JWT, Flask

Databases: MongoDB, PostgreSQL, SQL, SQLite, Azure Data Services

Tools & Platforms: Git, GitHub, Vercel, Heroku, Trello, Postman, npm, VS Code

Project Management: Jira, ServiceNow, IT project coordination

Soft Skills: Excellent communication, leadership, critical thinking, self-discipline, strong work ethic, patience

Education & Training

Associate of Science, Information Technology June 2017 – June 2019

Keiser University, Tallahassee, FL

●Studied foundational IT principles, including network administration and troubleshooting

●Applied knowledge in data management and IT support functions.

Full Stack Developer Certificate May 2025 – October 2025

Skillspire, Online

●Intensive, project-based program that covered core concepts of full-stack web development.

●Hands-on experience with front-end technologies like HTML, CSS, and JavaScript.

●Gained skills in back-end frameworks such as Flask and Django, as well as database management, API integration, and version control using Git.

Developer Project Experience

Web Application Development with Flask and SQLAlchemy

●Developed a full-stack web application using Python and Flask framework for user registration and data management.

●Utilized Flask-SQLAlchemy ORM to define a SQLite database schema and establish an object-relational mapper (ORM) for efficient data handling.

●Designed a RESTful back-end to handle user registration requests.

●Created dynamic web pages using Jinja2 templating to render HTML based on back-end data.

●Built validation logic for form data and integrated user records into the database.

Python Object-Oriented Programming Project

●Designed and developed a character-based combat system using Python.

●Demonstrated a strong understanding of core Object-Oriented Programming (OOP) principles like inheritance and polymorphism to create a flexible and extensible foundation.

●Developed a foundational Human class with core attributes (name, health, strength, etc.) and a key attack method.

●Extended the Human class to create specialized sub-classes such as Wizard, Ninja, and Samurai.

●Wrote main script to instantiate characters, simulate a series of actions, and track changes in character state.

Experience

Amazon October 2023 – September 2025

Warehouse Associate

●Pick products and pack boxes with customer orders, ensuring accuracy and quality standards.

●Collaborate with team members to maintain efficiency in a fast-paced fulfillment environment.

Instacart August 2021 – Present

Shopper/Delivery Driver

●Deliver groceries to customers’ homes, managing multiple orders with efficiency and strong time management.

●Provide excellent customer service, resolving order or substitution issues when necessary.

Asurion May 2022 – December 2022

In-Home Tech Expert

●Delivered and set up Verizon and AT&T customer devices in their homes.

●Assisted customers with troubleshooting, transferring data, and learning new device features.

●Educated customers on technology protection plans, successfully promoting and upselling services.

Resource Plus March 2022 – April 2022

Traveling Reset Merchandiser

●Traveled to various retail stores to remodel layouts according to detailed planograms.

●Installed fixtures and reset merchandise displays to meet client standards.

Walmart November 2020 – August 2021

Stocking Associate

●Stocked merchandise on sales floor and ensured shelves were organized and full.

●Assisted customers with locating products and maintained a clean shopping environment.

Senior Life Insurance Company September 2020 – October 2020

Direct Sales Associate

●Conducted outbound cold calls to potential leads for life insurance policies, maintaining accurate records of conversations and follow-ups.

●Identified customer needs and provided tailored policy recommendations.

Valero June 2020 – September 2020

Cashier

●Provided customer service and handled cash, credit, and debit transactions accurately.

●Assisted with stocking, cleaning, and maintaining store appearance.

Armed Forces Deals July 2019 – September 2019

Email Marketing Specialist

●Researched and built targeted email contact lists for companies around Army, Naval, and Marine bases nationwide.

●Assisted in creating and sending email campaigns to increase customer engagement.

●Monitored email performance and reported on campaign outcomes.

Domino’s February 2019 – May 2019; March 2017 – June 2017

Delivery Driver

●Delivered pizzas and other products to customer addresses in a timely manner, providing friendly customer service

●Handled cash and card transactions accurately upon delivery and supported store operations between deliveries.

News Marketing America July 2018 – November 2018

Merchandiser

●Traveled to retail stores, banks, and convenience stores to set up promotional displays.

●Ensured marketing materials were correctly placed and in compliance with brand standards.

●Maintained communication with store managers to confirm placement and resolve issues.

Dollar General June 2017 – July 2018

Lead Sales Associate

●Promoted to Lead Sales Associate in April 2018, assisting with training new hires and overseeing store operations.

●Managed inventory, stocked shelves, and operated the cash register.

●Delivered excellent customer service by resolving issues and assisting with purchases.

B-EZ Graphix October 2017 – April 2018

Web Developer

●Designed and maintained websites for small businesses and community clients.

●Utilized HTML coding for layout and functionality.

●Provided graphic design services to support brand development and marketing.

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