Customer Service Quality Control

Contessa McKinley

**** ******* ** *** ***

Memphis,Tn 38122

Objectives

An opportunity to demonstrate and contribute customer service and warehouse experience, with polished communication to the productivity and profitability of an organization

Qualifications

• Background includes demonstrated experience and success in the customer service and warehouse industry. Particularly skilled at effectively assisting customers in a patient and professional manner

• Exceptional customer service experience

• Proven ability to answer heavy phone volume

• Proven ability to work in a team environment

• Excellent communication and literary skills

Experience

06/2012-present

XPO Logistics

Clerk 11

• Shipping out all international and domestic orders, packaging and labeling, verifying product.

• Also responsible for 10 keying performa for all international orders and power shipping.

08/2009-10/2011

Scan Source

Southaven, MS

Warehouse Picker

• Picking orders using an RF quality control scanner

• Exceeding production to an amount of up to 45 lines an hour to a budget of 38

• Rectified all miss-shipment, and vendor discrepancies

• Validate and maintained accuracy of receiving and shipping documents and inventory

• Ensure safe operation of forklifts for shipping and receiving of material and goods.

• Ensured accuracy of pulled and picked orders from inventory.

• Packed and unpacked orders as per requirement and instructed

• Pick product from storage areas and place it in load staging utilizing forklifts.

• Hand stack -product onto pallets to maximize total container cubic footage

08/2005-12/2008

Ozburn & Hessey Logistics

Memphis, TN

Quality Control Clerk

Accurate and constant operation of a pallet jack

Staging orders for shipping on a daily basis

Auditing and processing through a SAP and SYNAPSE Logistic Systems

Load and unload conveyances utilizing fork trucks

Inspect incoming materials for completeness and quality. Inspecting inbound receiving, and measuring inventory to ensure no damages to customer product.

Loaded and unloaded freight in the shipping and receiving departments using various equipment

Prepared, processed, and loaded various warehouse items for shipment utilizing shipping/receiving skills and pick/pack duties, and forklift operation

Receive incoming materials and verify accuracy of packing slip to physical product

Scans and sorts packages according to service type and destinations in compliance with established procedures.

Pick product from storage areas and place it in load staging utilizing forklift

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