IT Administrator / ICT Support

MUHAMMED RIYAS A P

+971-**-******* ******@*****.*** Sharjah, UAE Visa Status: Employment Visa

PROFESSIONAL SUMMARY

Results-driven IT Administrator with 6 years of hands-on experience managing robust IT infrastructure, server administration, and end-user support. Proven expertise in Windows Server environments, Active Directory

(AD), DNS, DHCP, and Group Policy management. Skilled in network administration, system security, data backup, and MS365/G Suite administration. Adept at troubleshooting complex technical issues and supporting business continuity to ensure high-availability IT operations. TECHNICAL SKILLS

Server & OS: Windows Server Administration

Directory & Network Services: Active Directory, DNS, DHCP, Group Policy

Administration: IT Infrastructure Management, Network Administration, System Administration, Data Backup and Recovery

Cloud & Email Platforms: Microsoft 365 Administration, G Suite Administration

Support & Hardware: End-User IT Support & Helpdesk, Avaya IP Phone Management, Patch Management, ERP Support

WORK EXPERIENCE

IT Administrator RUS Aviation, Sharjah, UAE Sep 2023 – Oct 2025

Manage and maintain core IT infrastructure, including servers, networks, and user systems, to ensure smooth daily operations.

Administer Active Directory services, managing user accounts, security groups, Group Policy Objects

(GPOs), and Organizational Units (OUs).

Configure and maintain DHCP servers to ensure efficient IP address distribution and prevent conflicts.

Provide comprehensive technical support to staff, troubleshooting hardware, software, and connectivity issues to achieve a high first-resolution rate.

Oversee data backup, disaster recovery (DR), and business continuity planning to minimize the risk of data loss.

Implement and manage patch management schedules and system updates, ensuring all systems comply with security standards and IT policies.

Support and maintain the ERP (Awery Aviation Software), managing user access, ensuring data integrity, and troubleshooting application issues.

Coordinate with vendors and service providers for IT procurement, software license renewals, and technical support agreements.

ICT Officer Support British Applied College, Umm Al Quwain UAE Mar 2022 – Aug 2023

Provided Level 2 technical support, diagnosing and resolving complex technical problems via phone, email, and in-person to ensure minimal workflow disruption.

Led the management and maintenance of the college's IT infrastructure, including servers and networks.

Spearheaded the planning and execution of IT projects, including system upgrades and new software implementations, completing projects on time and within budget.

Administered the Learning Management System (Moodle) and managed the Microsoft 365 Email Server.

Executed IT procurement initiatives, negotiating with vendors to achieve cost savings on hardware, software, and services.

Researched and monitored the latest advancements in information technology to ensure college systems remained efficient, secure, and up-to-date. IT Officer Creative British School, Abu Dhabi UAE Sep 2018 – Jul 2021

Provided first-level technical support to end-users, promptly addressing all hardware, software, and network-related issues.

Installed, configured, and maintained computer systems, software applications, and peripheral devices.

Monitored and maintained network and system performance, conducting routine troubleshooting and maintenance.

Trained new employees on IT policies, procedures, and effective software usage.

Maintained procedural documentation and relevant reports for IT operations and asset management.

Managed the IT hardware lifecycle, anticipating and reporting on costs for replacing or updating components.

CERTIFICATIONS & ACCOMPLISHMENTS

Certification: Google Certification - Technical Support Fundamentals

Accomplishment: Awarded Employee of the Month

EDUCATION

Master of Computer Applications (MCA) 2013 – 2016, Visvesvaraya Technological University, India Bachelor of Computer Applications (BCA) 2009 – 2012, Mangalore University, India

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