Customer Service Property Management
Resume:
Kyra Black
Richmond, Virginia
*****.********@*****.***
Professional Summary
Dedicated and personable Leasing Assistant with strong customer service and administrative experience in residential property management. Skilled in tenant relations, leasing operations, and office coordination. Known for professionalism, attention to detail, and the ability to maintain positive relationships with residents and prospects.
Key Skills
• Leasing and property tours
• Tenant relations & customer service
• Application processing & lease documentation
• Rent collection and payment tracking
• Maintenance coordination
• Marketing and social media outreach
• CRM & property management software (Yardi, AppFolio, RealPage)
• Strong communication & multitasking abilities
Professional Experience
Leasing Assistant Regency Apartments – Sicklerville, NJ (April 2023 – May 2025)
- Greeted and assisted prospective residents, conducted property tours, and showcased community amenities.
- Processed rental applications, verified documentation, and prepared lease agreements.
- Managed resident inquiries, maintenance requests, and renewals with professionalism.
- Collaborated with maintenance and management staff to ensure timely unit readiness.
- Supported marketing initiatives to maintain high occupancy levels. Administrative Assistant Lehigh Manor – Lindenwold, NJ (June 2021 – August 2023)
- Provided administrative support to property management and office staff.
- Maintained organized tenant files, processed rent payments, and prepared reports.
- Responded to calls and emails, assisting residents and vendors with inquiries.
- Assisted with lease renewals, notices, and maintenance coordination.
- Supported smooth day-to-day operations within the leasing office. Education
Starter University – 2023 – Present
Bachelor of Masters (In Progress)
Winslow Township High School – Atco, NJ
High School Diploma, 2012
Certifications
Customer Service Training
References
Available upon request
Kyra Black
Richmond, Virginia
*****.********@*****.***
Date:
Dear Hiring Manager,
I am writing to express my interest in the Leasing Assistant position at your community. With several years of experience in both administrative and leasing roles, I have developed the customer service, communication, and organizational skills necessary to provide residents and prospects with an exceptional experience from first contact to lease signing. During my time as a Leasing Assistant at Regency Apartments in Sicklerville, NJ, I managed leasing operations, conducted property tours, and built strong relationships with residents. I also worked closely with maintenance and management teams to ensure smooth move-ins and timely responses to resident needs. Prior to that, as an Administrative Assistant at Lehigh Manor in Lindenwold, NJ, I supported office operations, handled documentation, and developed a strong attention to detail that helps me thrive in fast-paced property management environments. I take pride in maintaining a professional and welcoming atmosphere for all residents and visitors, and I am confident my background in leasing and customer service will allow me to make a positive contribution to your team. I am excited about the opportunity to bring my skills and enthusiasm to your community.
Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team’s success.
Sincerely,
Kyra Black
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