Customer Service Representative
Resume:
Roger Moore
Hampton, GA *****
***************@*****.***
Versatile professional with over 20 years of experience spanning customer service, logistics, sales, and creative management. Proven track record in improving operational efficiency, driving sales, and delivering high-quality content across various media platforms. Adept at multitasking, problem-solving, and managing teams to achieve organizational goals. Work Experience
Remote Customer Service Representative
Just Storage-Antelope, CA
February 2024 to Present
· Assist customers with account management, cancellations, and delinquent payments.
· Handle daily customer calls to resolve issues and transfer units. Dispatcher/Load Planner
Pro Logistics LLC-Hampton, GA
January 2021 to Present
· Schedule freight deliveries, drivers, and daily routes.
· Coordinate between truck drivers and customers, ensuring smooth shipping processes.
· Monitor drivers and resolve issues related to pickups or deliveries. Remote Customer Service Representative
ADT Security-Jacksonville, FL
September 2022 to November 2023
· Activated and assisted customers with service cancellations and transfers. Sales/Customer Service Representative
U-Haul Moving and Storage-Phoenix, AZ
October 2021 to September 2022
· Managed high-volume calls to support customer moving needs and equipment reservations. Logistics Specialist
DHL-Union City, GA
October 2017 to October 2021
· Managed freight logistics via UPS and Fed-Ex, coordinating with shippers. Web Content Developer
eJams-Lexington, SC
June 2001 to August 2020
· Created graphic designs, web content, and multimedia for various clients.
· Worked with clients including Clear Channel, Metro PCS, and Direct TV.
· Developed video and animation content for high-profile clients and events. Sales and Marketing
Clear Wireless-Irving, TX
October 2009 to October 2010
· Sold wireless internet products and created sales campaigns.
· Maintained sales quotas and customer satisfaction through various marketing efforts. Creative Manager
REACH Media, Inc.-Dallas, TX
September 2002 to November 2009
· Produced visuals for Tom Joyner TV and Black America Web.
· Managed creative projects, including print and multimedia, enhancing brand presence. Creative Service Manager
REACH Media, Inc.-Dallas, TX
June 2001 to November 2009
· Oversaw production of a $1.5 million syndicated broadcast facility.
· Managed vendors, software, and equipment for broadcast needs. Assistant Program Director
Clear Channel-WLVH-Savannah, GA
June 1998 to November 2000
· Assisted in the daily operations of the radio station, including music rotation and promotions. Operation Manager
KZJM M&M Community Development Inc.-Alexandria, LA January 1999 to September 2000
· Managed staff and programming, achieving top ratings and compliance with FCC guidelines. Sales and Marketing
Direct TV-Warren, MI
December 1998 to September 1999
· Developed sales through networking and cold calling, enhancing customer acquisition and retention. Admission Director
University of Florida-Jacksonville, FL
July 1995 to November 1998
· Reviewed admissions applications, marketed the school, and coordinated student communications. Operation Manager/General Manager
United Communications Inc.-Jacksonville, FL
July 1993 to November 1998
· Managed programming and sales staff, achieving top market ratings and compliance with FCC regulations.
Education
Bachelor’s in Visual Communication
University of Phoenix - Cedar Hill, TX
September 2009 to January 2013
Associate’s in mass communications
Macomb Community College - Warren, MI
September 1974 to December 1978
Skills
• Logistics and Freight Management
• Video Editing and Production
• Sales and Upselling
• Microsoft Office Suite
• Adobe Creative Suite (Illustrator, Photoshop, Premiere, Final Cut Pro)
• Customer Service
• Web Development and Design
• Graphic Design and Branding
• Social Media Management
• WordPress
• Negotiation and Communication
• HTML5
Certifications and Licenses
Driver's License
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