Human Resources Customer Service

Anthony L. Dandridge

P O Box ***

Coldwater MS **618

662-***-**** (CEL)

662-***-**** (HOME)

OBJECTIVE:

A Position with a Progressive company in which I can utilize my experience to achieve company goals while providing opportunities for advancement.

EXPERIENCE:

HELEN OF TROY, SOUTHAVEN, MS 2006-Current

SENIOR SUPERVISOR

*Two Shift Leader responsible for Supervising and training employees to process orders Picking and shipping in a timely manner.

*Shipping Clerk responsible for processing (BOL) Bill of ladings, Pick Slips, Packing Slips and Pro Freight to the correct carriers to ship.

*Order Control Responsible for Allocating and Releasing order from the system for picking, printing Pick Slips/Labels for picking. Queuing orders to Specific User ID in RF Scan guns for orders Task to Drop for orders to Ship.

*Human Resources Responsible for entering and approving Time and controlling Labor Hours for Departments. Responsible for approving all Vacation/Personal Time off and Leave of Absence and Workers Compensation for Full time Associates and Temps. SCHOOL SPECIALTY, SOUTHAVEN, MS 2000-2005

SUPERVISOR/INVENTORY CONTROL SPECIALIST

*Responsible for daily Printout of inventory adjustments to determine the amount of merchandise in stock from previous day’s operation.

*Coordinated with Supervisors and Leaders to determine why adjustments were made and made corrections as needed.

*Performed cycle counts of active and reserve locations to provide data needed by the inventory Supervisor daily.

*Set up active Locations for New Merchandise, assisted in training new employees.

*On an as needed basis assisted in Shipping and Receiving departments with incoming and outgoing merchandise.

*During Peak Seasons Periods Managed 3rd Shift training 150 plus Temp Associates for Picking, Packing, Shipping etc.

LANDAU UNIFORMS, OLIVE BRANCH, MS 1992-2000

CUSTOMER SERVICE RETURNS

*Answered incoming calls from retail managers and Direct to Consumers throughout the US and Canada to resolve concerns for incorrect/damage merchandise to return unwanted items.

*Ensured customer accounts were accurately credited as a result of any discrepancies found on orders.

*Prepared Authorization/UPS Call Tags and sent to Retail stores/Customers for return of merchandise providing all aspects of excellent Customer Service. FEDERAL EXXPRESS, MEMPHIS, TN 1998-2002

HANDLER/PACKAGE INDUCTER

*Inducted outgoing packages to ensure that scanners could correctly read address data, performing a mini sort for misdirected packages on needed basis.

*Consistently met or exceeded daily production goals receiving Sorter of the week being awarded on multiple occasions.

SKILLS

Oracle Application-Production

Microsoft Word and Outlook

AS400

Data Entry

RF Scanning

PKMS

WorkDay/ADP

Print and Apply

Pick to Light

EDUCATION

*Northwest Mississippi Community College Senatobia, MS Certificate in Offset Printing

*Coldwater High School, Coldwater, MS

Diploma

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