Customer Service Data Management
Resume:
David C. Harvey
*********@*****.***
San Antonio, TX, 314-***-****
Aerospace Professional and U.S. Army Veteran with over 15 years of experience driving excellence in technical publications, product data management, and project delivery within the aerospace and defense industry. Known for strong leadership, analytical problem-solving, and meticulous attention to detail. Experienced in managing complex, high-volume projects for Boeing, supporting cross-functional teams across Agile environments. Adept at ensuring compliance with government and DoD regulations while improving quality, efficiency, and customer satisfaction. Trusted collaborator who thrives in dynamic settings, consistently exceeding performance expectations and operational goals. Top Secret Security Clearance – Active & Current
Areas of Expertise
●Training and Leadership
●Budget Management
●Data Management
●Editing & Reviewing
●Quality Compliance
●Capital Spending Oversight
●Cost Reduction Strategies
●Database Administration (DBA)
●Financial Reporting
●Account Management
●Data Analysis
●Excel Proficiency
●Variance Analysis
●Risk Management
Dispute Resolution
Accomplishments
●Streamlined aircraft manual production, reducing turnaround time by 40% and improving delivery accuracy.
●Consistently achieved 90%+ on-time delivery rate for technical publications supporting USAF and international programs.
●Spearheaded new data management workflows that improved team productivity and reporting efficiency.
●Played a key role in multiple high-visibility projects supporting the F-15 and F-18 aircraft platforms.
●Partnered with engineering and operations teams to strengthen regulatory compliance and audit readiness.
●Recognized for developing standardized project reporting templates later adopted department-wide.
●Supported complex contract reviews ensuring 100% alignment with DoD and FAA regulations.
●Selected to lead daily cross-functional meetings improving communication and on-time task completion.
●Mentored new hires and peers in process documentation, technical writing, and quality control.
●Improved customer satisfaction scores through proactive issue resolution and attention to detail.
Career Experience
Boeing – San Antonio, TX
C-17 Product Data Management Specialist (Remote) Mar 2021 – Jan 2025
●Directed daily team meetings to assign priorities and ensure project alignment with customer requirements.
●Analyzed large datasets from multiple systems to verify data accuracy, completeness, and compliance.
●Managed configuration and contract documentation for multiple concurrent high-volume projects.
●Ensured adherence to FAA, DoD, and company quality standards across all deliverables.
●Created detailed production schedules, tracking milestones, and managing cross-functional dependencies.
●Partnered with engineering and operations teams to resolve complex technical issues in real time.
●Streamlined workflow documentation, improving data accuracy and turnaround efficiency.
●Provided regular performance reports and risk assessments to management and stakeholders.
●Delivered recommendations that enhanced project forecasting and operational visibility.
Technical Publications Delivery (Remote) Jan 2020 – Mar 2021
●Oversaw the delivery of technical manuals for USAF, Weapons, F-15, and F-18 programs.
●Coordinated updates to production and post-production aircraft documentation to meet contract timelines.
●Reviewed and interpreted government contracts ensuring compliance with all deliverable standards.
●Conducted data analysis to align publication milestones with customer requirements and KPIs.
●Collaborated with cross-functional teams to manage shifting priorities in a high-tempo environment.
●Maintained a 90%+ on-time submission rate across multiple concurrent deliverables.
Computer-Based Training Developer (Onsite) May 2019 – Jan 2020
●Defined requirements for multimedia training projects, aligning content with technical and compliance standards.
●Reviewed and edited training materials ensuring accuracy, usability, and consistency.
●Managed multiple courseware development initiatives, delivering on time and within scope.
●Developed comprehensive training videos for pilots, covering operational procedures, safety protocols, and system functionalities for all large aircraft models.
●Researched new learning technologies and tools to improve course delivery and learner engagement.
●Partnered with remote and on-site teams to integrate customer feedback and continuous improvement.
Lead Technical Publications Delivery (Onsite) Mar 2014 – May 2019
●Led publication delivery operations for F-15/F-18 projects, coordinating with international customers.
●Reduced manual production time from 5 days to 3 by improving data flow and revision processes.
●Led technical training sessions and team meetings to instruct personnel on the use of digital publication systems, data management tools, and workflow procedures supporting F-15/F-18 programs.
●Delivered daily production updates to leadership and developed standardized reporting formats.
●Supervised cross-functional manufacturing teams ensuring quality and timely publication of manuals.
●Audited technical content for accuracy, consistency, and compliance with DoD regulations.
●Contributed to continuous process improvement initiatives adopted by multiple Boeing sites.
●Facilitated project reviews, tracked KPIs, and presented progress to senior management.
Coordinator FedEx St. Louis, MO (Onsite) Jan 2012 - Mar 2014
●Coordinated daily logistics and package routing operations to ensure timely and accurate delivery performance.
●Served as a key liaison between drivers, dispatch, and operations management to maintain workflow efficiency.
●Monitored shipment data and documentation for accuracy and compliance with company procedures.
●Trained new team members on tracking systems, safety standards, and operational protocols.
●Supported process improvements that enhanced productivity and reduced turnaround times.
Education & Certificates
Associate Degree in Business Administration – University of Phoenix
Program Management Best Practices Certification – Boeing Professional Development
Top Secret Security Clearance – Active & Current
Military
U.S. Army – Fort Ord, CA
Personnel Information Specialist
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