Workers Compensation Customer Service

Location:

Fort Worth, TX

Salary:

Posted:

October 31, 2025

Contact this candidate

Resume:

SHARON ROSS

**** ** ***** **., ***********, TX **087

682-***-****

Email: **************@*****.***

Objective

My career consists of over 20 years of customer service, incoming and outbound calls to Employers, Attorneys in the healthcare industry. With my tenure at Hospital Corporations of America-HCA of 13 years. I have worked in many different roles such as emergency room registrar, government billing analyst, insurance verification, and last workers compensation.

Ability Summary

Extremely dedicated, organized, and team oriented. Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting coworkers and customers utilizing best practices. Detailed oriented, strong organizational skills with ability to carry out tasks with minimal supervision.

Employment History

01/2022-01/2023 Critical Workers Compensation Analyst

Promedical -1 Militia Dr. Lexington, MA 800-***-****

Handled US Handled US Department of Labor claims, and regular workers compensation claims. Communication with the employers to determine the validity of workers comp claim, obtains Claim number, insurance carrier and bill the account. If an Attorney is hired, I Deal directly with the law firm.

09/2019 - 10/2021 Workers Compensation Analyst

HCA-CARENOW Corporate 2850 Lake Vista Dr. Ste. 150 Lewisville, TX 972-***-****

Lead workers compensation analyst. Handled first level department calls. Obtained Claim number and insurance carrier information from the employer, and bill the Account. Appeals workers compensation resubmit bill with requested documentation. If determined that this is not workers compensation, I will collect the personal insurance information and bill. If the patient is inpatient, apply for emergency Medicaid.

07/2014 - 09/2019 Insurance Verification/Workers Compensation

HCA-Patient Account Services 10030 MacArthur Blvd Irving, TX 866-***-****

Carenow workers compensation for the entire Metroplex HCA area. Obtain claim Number from the patient or employer, billing all claims and communicating with hired Attorney's for the case. In this role, I performed insurance verification as well as workers compensation.

06/2012-07/2014 Government Billing Analyst

HCA-Patient Account Services 10030 MacArthur Blvd Irving, TX 866-***-****

Billing Medicare, Medicaid benefits, merging hospital bills, removing invalid charges from the patient accounts, working closely with the pharmacy on repeated narcotic charges. Handled Las Palmas and Del Sol Medical City facilities in El Paso.

10/2010 - 06/2012 Registration Representative Emergency Room/Trainer

HCA-Medical City Lewisville 500 W. Main St. Lewisville, TX 469-***-****

Obtain patient insurance cards, collect co-pays, and apply for emergency Medicaid.

This was a fast pace position, transferring beds, and working closely with Hospitalists on Direct Admits and transfers. All positions the system was Meditech, Availity Insurance Verification, word perfect, coping, faxing. Training new hires for registration there generally with me for a two-week period for training.

10/2009-10/2010 Radiology Registrar/Emergency Room Registrar

HCA-Flower Mound Imaging Center 4351 Long Prairie Rd. Flower Mound TX 75028

Pre verified patient appointments prior to coming in as a reminder, Insurance verification, collection of patients co-pays, checked the patient in for radiology services. Contact physician's office to upgrade physician's orders to STAT if required by insurance for payment. Reschedule follow-up appointments. Help on the emergency room side checking in patients, insurance verification, and collection copays.

Education History

Applied Science Degree Business Management

Honors recipient of the Wolslager Scholarship 2008-2009 Howard College, San Angelo, TX.

Employment References

Kristi Mainwaring

Granite County Medical Center

310 S. Sansome Street

Philipsburg, MT

Position: Vice President of Board of Directors

Office 406-***-**** Cell 603-***-****

Anissa Cloud

Parkland Hospital