Customer Service Representative
Resume:
Cortessa Holmes
Experienced Detailed Orient Customer Servi ce Professional
Dallas, TX 75219
*******************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Insurance Validation Specialist
Allied Solutions-Dallas, TX
March 2025 to Present
Verifying insurance policies for leinholder companies. Customer Service Representative
Omaha Steaks-Dallas, TX
October 2024 to December 2024
Placing orders for customers. Accessing account information and balance inquiries. Temporary position that ended.
Customer Service Representative
Roundpoint Mortgage Company-Dallas, TX
August 2023 to January 2024
Answering incoming calls daily for customers accounts. Information included mortgage loan information, current contracts, existing loans and general information about the customers loan. Consist of working 40 hours a week, M-F
Customer Service Representative (Remote)
CVS Health-Plano, TX
January 2022 to June 2022
Answer inbound calls about customers prescriptions. Working 40 hours during the weekdays of M-F. Customer Service Representative (Hybrid)
IRS Office-Dallas, TX
October 2020 to March 2021
Answering incoming calls for taxpayers inquiries. Working 40 hours a week, M-F remote. Auto Claims Processor/CSR
State Farm Mutual Automobile Insurance Company-Dallas, TX June 2013 to March 2017
Inbound customer service for auto claim reports, payments, policy information, etc. Worked 40hours per week, M-F.
Operations Specialist Mailroom
Bank Of America-Dallas, TX
January 2002 to December 2010
Mailroom production, using Pitney Bowes mail sorter to organize and sort mail. Worked 35 hours per week, M-F.
Education
HS Diploma
Justin F Kimball High School
Skills
• EMR Systems
• Microsoft Powerpoint
• Typing
• Medical Office Experience
• Customer service (10+ years)
• Health Insurance
• Quality assurance
• Insurance Verification (4 years)
• Customer service
• Computer skills (10+ years)
• Google Docs (2 years)
• Call center (8 years)
• Cold Calling
• Quality Assurance (5 years)
• Microsoft Word, Data Entry, Excel (10+ years)
• English (10+ years)
• SharePoint
• HIPAA
• Sales
• Microsoft Outlook (10+ years)
• HIPAA (7 years)
• Administrative Experience (5 years)
• Microsoft Excel (10+ years)
• Communication skills (10+ years)
• Hcfa
• EMR systems
Awards
CIR Call Center Award
May 2016
CIR(Customer Interaction Review) Award received for having a monthly perfect score of %100. This is when a Q.A., in a call center, reviews a random recorded call you've had with a customer. Additional Information
Lateral Promotion Aug. 2016. Promotion to Auto Express Claims Department from Customer Service Department. State Farm Insurance.
Contact this candidate