Operating Systems Team Members

James Wood

Freeport, TX 775**-***-*** **** **************@*******.***

Professional Summary

Experienced IT professional with 15+ years managing cloud and virtualized infrastructures, 20+ years of building and maintaining Windows and Exchange Server environments. Demonstrated ability in troubleshooting complex technical issues, scripting with PowerShell, and implementing secure, optimized solutions. Adept at providing expert-level support and mentoring team members in fast-paced, remote settings.

• Networking & Virtualization: Networking Technologies, VMware Systems, Hyper-V

• Operating Systems: Windows Operating Systems, Windows Server

• Programming & Scripting: Scripting, PowerShell, Visual Studio, Visual Basic

• Cloud & Infrastructure: Microsoft Exchange (incl. Exchange Hybrid), Azure AD, AWS, Cloud Architecture, Active Directory, DNS, GPO, DHCP, TeamViewer, Identity & Access Management, SMB

• Administration & Compliance:Exchange Administration, Server Administration, System Administration, HIPAA

• Troubleshooting & Automation: Troubleshooting Skills, Automation Work Experience

INTEGRATED HEALTH SYSTEMS Mar 2014 - Jun 2025

Cloud Architect Overland Park, KS

• Administered and maintained Nutanix and VMware environments totaling hundreds of VMs, ensuring high performance, compliance with SLAs, and optimized resource utilization.

• Developed and implemented cloud deployment strategies leveraging Microsoft software and Active Directory integration to enhance system reliability and security.

• Provided expert technical guidance and support throughout project lifecycles, resolving complex issues and mentoring junior team members in cloud and support best practices.

• Utilized PowerShell scripting for automation in managing RDS, Exchange, and Microsoft 365 Tenants, streamlining operational processes and reducing manual intervention.

• Served as the final escalation point for both the Support and Cloud Services Teams, ensuring timely, independent resolution of technical challenges.

• Collaborated with cross-functional teams to define technical requirements, assess feasibility, and implement secure, efficient cloud-based solutions compliant with Windows operating systems and networking technologies. Mr. Computer Jun 1993 - Dec 2015

Owner El Segundo, CA

• Operated a profitable Computer Services company for over 20 years, specializing in the design, acquisition, and installation of LAN/WAN networks, servers, and desktop PCs.

• Diagnosed and resolved complex hardware and network issues, demonstrating strong troubleshooting skills and adherence to best practices in system administration.

• Delivered tailored PC repair and HDD recovery services while maintaining customer satisfaction and ensuring minimal operational downtime.

Towers Perrin Apr 1990 - Jun 1993

Programmer Analyst Century City, CA

• MicroFocus COBOL programming of defined benefits calculation apps for various industries (Aerospace, Mining).

• Maintained the office Windows Servers and SCSI storage arrays.

• Created a new Modern Windows UI for the applications - unfortunately never adopted.

• Left TP to start my own firm - Towers was one of my first clients (as a contract programmer).

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