Community Outreach Customer Service

TONYA WILLIAMS

202-***-**** ***************@*****.*** Washington, DC 20003

Resolute professional with over 20 years of experience in the healthcare industry. Collaborated directly with patients and vulnerable populations to assess their needs and connect them with necessary services. Highly skilled in outreach, support services, and providing access to critical resources. Eager to show applied knowledge and transition into a new role improving lives and providing vital services.

SKILLS

Health Care

Customer Service Skills

Administrative Coordinator

Community Support Worker

Community Outreach Coordinator / Administrator, Umbrella Therapeutic Services June 2025-Present Washington, DC

Community Outreach

Develop and implement outreach strategies to increase community awareness and engagement.

Represent the organization at community events, health fairs, and local meetings.

Build and maintain relationships with partners, stakeholders, and service providers.

Coordinate outreach campaigns, presentations, and informational sessions.

Distribute flyers, newsletters, and promotional materials in the community and online.

Administrative duties

Provide administrative support including scheduling meetings, and appointments.

Maintenance of Consumer Records.

Organize the office layout and order stationery and equipment

Assist in the onboarding process for new hires

Answer calls, respond to emails, and assist with walk-in inquiries.

Liaise with facility management vendors, including cleaning, catering and security service.

Community Outreach Specialist, Gerald Family Care, Sep 2024 - Mar 2025 Washington, DC

Greeted patients and assisted with COVID testing kit application to get delivered to their home address after demographics are verified.

Obtained or verified proper insurance and patient information, collected signatures, and ensured accuracy and competition of necessary documentation.

Answered/transferred incoming phone calls to appropriate staff as requested.

Conducted community health Events

Community Outreach/Support Rep, AmeriHealth Caritas May 2003 – Oct 2024 Washington, DC

Attended community events, meetings, and fairs to represent the organization.

Provided individuals and families with information about available services and resources, conducted outreach via phone calls, email, and in-person visits.

Assisted clients with completing forms, applications, and referrals for benefits or programs.

Distributed flyers, brochures, and informational materials in the community.

Connected clients with healthcare, housing, food, employment, and social service resources.

Connected clients with healthcare, housing, food, employment, and social service resources.

CERTIFICS: Health Equity/ Cultural Competency/ Fraud, Waste and Abuse/HIPPA CPR/OSHA 2025

EDUCATION: Associate degree, SNU Online Graduated / High School Diploma June 1994

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