Forklift Operator Customer Service

Willena Hall

Forest Lake, MN *****

**************@*****.***

+1-763-***-****

Work Experience

Forklift Operator, Dockworker, Yard Hostler

Midwest Motor Express (ND)-Mounds View, MN

February 2025 to Present

• Operated forklift to safely and efficiently transport materials, products, and equipment

• Loaded and unloaded trucks, ensuring proper placement of items to prevent damage

• Performed routine maintenance on forklifts, including inspections and minor repairs

• Collaborated with warehouse team to organize storage areas for optimal efficiency

• Adhered to safety protocols at all times to prevent accidents or injuries in the workplace

• Efficiently moved heavy loads using various types of forklift attachments as required

• Followed company procedures when handling hazardous materials or fragile items

• Communicated effectively with supervisors and coworkers regarding daily tasks and priorities

• Utilized handheld scanners or computer systems to track inventory movement accurately

• Worked closely with shipping/receiving department personnel on coordinating deliveries/pickups

• Operated yard switcher to move trailers and containers within the yard, ensuring efficient flow of goods

• Performed pre-trip inspections on yard switcher equipment to ensure safe and proper functioning

• Collaborated with warehouse team to prioritize trailer movement based on loading and unloading schedules

• Adhered to all safety protocols and regulations while operating the yard switcher equipment

• Efficiently maneuvered trailers in tight spaces, minimizing risk of damage or accidents

• Communicated effectively with other drivers, spotters, and yard personnel using two-way radios or hand signals

Freight Handler/Forklift Operator

FedEx Freight-MSP

May 2023 to February 2025

• Using computers and scanners to track and label Freight. Monitoring and ensuring the safe and timely delivery and pick up of Freight at each Destination.

• Providing customer service and handling any issues or complaints

• Working with hazardous materials and following safety regulations

• Using heavy equipment such as forklifts and Tugs to move freight cages and containers.

• Efficiently unloaded and sorted incoming freight shipments, ensuring accurate documentation and timely processing

• Operated forklifts and other material handling equipment to safely transport and store goods in designated warehouse locations

• Collaborated with team members to organize inventory, maintain stock levels, and optimize warehouse layout for maximum efficiency

• Performed quality checks on received products to identify any damages or discrepancies, promptly reporting findings to supervisors

Customer Service Associate

State of Minnesota-Roseville, MN

March 2023 to February 2025

• Troubleshoot computer issues.

• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets

• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions

• Processed returns and exchanges efficiently, maintaining accurate records and inventory levels

• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner

• Pick and Pack Daily orders due before closing.

PCA Personal Care Assistant

PICS-Saint Paul, MN

January 2010 to January 2024

• Assist Client with meal prep.

• medication Intake.

• Transportation to and from appointments.

Shift Supervisor

Volunteers of America-Roseville, MN

September 2020 to May 2023

• Monitor residents in a Federal Correctional Facility.

• Conduct hourly head counts and security rounds.

• Verify home confinement residents.

• Sign in and out work release residents.

• Conduct UA's and Breathalyzers.

• Assure safety and well being of all residents in the facility. Shelter Wellness Assistant

Ramsey County, MN-Saint Paul, MN

May 2020 to June 2022

• Assist residents with checking daily temperatures.

• Ordering cabs to and from medical appointments.

• Washing laundry twice a week.

• Monitoring meal area.

• Monitoring hotel including floor checks and perimeter checks.

• Keeping up to date rosters for meals temps and laundry lists.

• Excellent organization skills with keeping the supply room fully stocked of necessities. Education

Patrick Henry High School-Minneapolis, MN

September 2002 to June 2006

Skills

• Van driving

• Oracle Transportation Management

• Manufacturing

• CNA patient management - CNA patient management (1-5 patients)

• Portable toilets

• Materials Handling (10+ years)

• Factory (10+ years)

• Reverse logistics

• Mentoring

• Retail math

• Lean manufacturing (10+ years)

• Guest services

• Computer Networking

• Hazard identification and correction

• Cross-docking management

• Logistics - Logistics experience (6-10 years)

• Retail store experience

• Working with people with disabilities (10+ years)

• Sales

• Route driving

• Conflict management

• Isolation techniques (health monitoring and safety measures)

• Courier

• Sewing

• Box truck

• Office management

• Dangerous goods

• Service writing

• Mowing

• Transmissions

• Freight Experience

• Report writing

• Inventory Control

• Organizational skills

• Microsoft Office (10+ years)

• Rail freight

• Packaging

• Communication skills (10+ years)

• Grocery store

• Microsoft Excel (10+ years)

• Problem-solving

• Tooling

• Filing

• Writing skills (10+ years)

• Merchandising

• Inbound logistics

• Phone etiquette

• Healthcare privacy protection

• ISO 9001 (3 years)

• Warehouse Management

• Microsoft Word (10+ years)

• Managing teams in warehouse setting - Largest team managed in a warehouse setting (11-20 team members)

• SAP

• English (10+ years)

• Call light response (emergency response procedures)

• Order picking

• Urinal use

• Abuse and neglect policy adherence

• Order fulfillment

• Supply chain management (5 years)

• Hoyer lift

• Adobe Acrobat

• Data entry

• Intermodal transportation

• Detailing

• Dealership experience

• Bed linen changing

• HIPAA

• Sewing machine

• Air freight

• Managing logistics operations teams - Largest logistics operations team managed (11-15 team members)

• Microsoft Outlook (10+ years)

• Mechanical knowledge (10+ years)

• Forklift

• Warehouse management system

• Phone call management

• Leadership (5 years)

• Laundry

• Mobile devices

• Industrial equipment

• Oracle

• Order picker

• Quality inspection

• Computer skills (10+ years)

• Data collection

• Load & unload

• Time management

• Supervising experience (5 years)

• Electric pallet jack

• Map reading

• Cleaning

• Materials management

• Parcel delivery logistics

• Windows

• Interpersonal communication

• Moving

• Residential cleaning

• Assembly (10+ years)

• Direct support

• Accounting

• Shift Management

• EHS

• SAP ERP

• Delivery driving

• EDI

• Math

• Computer operation

• Grammar Experience

• Workday

• RF scanner

• Microsoft Powerpoint

• Warehouse Supervisor Experience

• Warehouse experience - Warehouse experience (6-10 years)

• Supply Chain

• Customer service

• Quality control (10+ years)

• Manufacturing facility (10+ years)

• Custodial experience

• Order processing

• MPLS

• Operating heavy equipment

• Meal Preparation

• Shipping & receiving

• Machining

• Cash handling

• Lean (3 years)

• Continuous improvement (10+ years)

• Dispatching

• Assembly line (10+ years)

• Hand tools (10+ years)

• Typing

• Outbound logistics

• Managing freight management projects - Largest number of freight management projects managed yearly (1-2 projects)

• Customer relationship management

• Delivery driver experience

• Safe environment creation

• Google Docs

• 5S

• Microsoft Dynamics 365

• GMP

• Construction

• Van driver

• Computer literacy

• Order management system

• Car wash

• Bedpan use

• Pallet jack

• Bedpans

• Administrative experience

• ERP Systems

• Retail sales

• Gait belt

• Basic math

• MRP

• Packing

• Avid

• Cherry picker

• Reach truck

• Hospital experience

• Renovation painting

Certifications and Licenses

Forklift Certification

Class D

Driver's License

Non-CDL Class C

First Aid Certification

CPR Certification

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