Executive Assistant Support
Resume:
JOLLY DEVI
Guwahati, Assam – Open to relocation across India
*****.****@*****.***
Professional Summary
Dynamic and detail-oriented professional with 15+ years of experience in Operations, Administration, Customer Service, and Office Coordination across petroleum, insurance, education, and real estate sectors. Skilled in executive-level support, MIS and data reporting, vendor and client coordination, and compliance handling. Strong in process management, documentation, and interdepartmental communication. Seeking to contribute to a growth-oriented organization in the domains of operations, HR, or executive assistance. Core Competencies
• Office & Administrative Management
• Operations & Process Coordination
• Executive Support to Senior Management
• HR Assistance & Staff Coordination
• MIS & Data Reporting (MS Excel, SAP, Google Sheets)
• Customer & Vendor Relationship Management
• Documentation, Scheduling & Compliance
• Communication & Follow-Up Management
Professional Experience
• Senior Executive – Operations & Administration
Churiwal & Sons (Bora Service), Guwahati Aug 2019 – Jul 2025
• Provided executive support to the Managing Director; managed calendars, appointments, and customer/vendor visits.
• Prepared agendas, minutes, and follow-ups for key meetings and maintained operational documentation.
• Monitored fleet performance, fuel consumption, and maintenance schedules for 50+ vehicles.
• Maintained confidential sales and operational records; generated MIS and dashboards using MS Office and SAP.
• Coordinated with IOCL, BPCL & HPCL portals for transactions and fleet performance reporting.
• Liaised with vendors, clients, and internal departments for order execution and payment follow-ups.
• Handled commercial proposals, correspondence, and data reporting for management review.
• Branch Service Manager (Operations)
Reliance General Insurance Co. Ltd., Guwahati Feb 2008 – Mar 2010
• Oversaw branch-level quality assurance, policy issuance, and claims servicing.
• Ensured compliance in banking, documentation, and process turnaround times.
• Led outsourced staff performance, ensured attendance and productivity tracking.
• Managed end-to-end policy administration, renewals, and customer service escalations.
• CSO (Operations)
TeamLease Services Ltd. (Deputed to Reliance General Insurance Co. Ltd.), Guwahati May 2007 – Feb 2008
• Handled policy generation, cheque reconciliation, and bounced instrument management.
• Maintained MIS and ensured daily system updates and document handovers to the processing center.
• Office Executive cum Course Counsellor
Guwahati Institute of Technology Pvt. Ltd. Apr 2005 – Apr 2007
• Managed admissions, course counseling, and student documentation.
• Assisted in fee collection and maintained records for office operations.
• Office Executive
Sweet Real Estate Pvt. Ltd., Guwahati Jan 2004 – Mar 2005
• Managed office documentation, bar charts, and MIS for construction projects. Education
• B.A. in Economics – Gauhati University (2003)
• 12th – AHSEC (1999)
• 10th – SEBA (1997)
Technical Skills
• MS Office (Word, Excel, PowerPoint)
• Google Workspace (Sheets, Docs, Calendar)
• SAP & MIS Reporting
• Tally ERP
• DTP
Training
Foundation Training Program on Insurance – IIM Kolkata (Jul 2008) Languages
English Hindi Assamese
Personal Details
Date of Birth: 14 August 1981
Gender: Female
Address: Aryan Fortune, Gandhi Basti, Near Kali Mandir, Guwahati – 3, Assam
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