Customer Service Inventory Management

Essence Jamerson

Clinton, MD *****

667-***-**** *******************@*****.***

PROFESSIONAL SUMMARY

Dynamic and reliable retail professional with a proven track record at Giant Food Stores, excelling in customer service and cash handling. Known for fostering team collaboration and maintaining cleanliness, I consistently enhance the shopping experience while training new staff to uphold high standards of service and efficiency. Friendly and reliable with positive attitude, ready to bring strong organizational and communication skills to retail setting. Capable of quickly learning inventory management and customer service techniques, combined with attention to detail. Aiming to provide exceptional service and contribute to smooth and efficient store operation. Developed strong customer service and organizational skills in fast-paced retail environment, seeking to transition into new field. Proven ability to manage inventory and handle transactions with accuracy. Focused on leveraging these skills to contribute effectively in different professional setting.

SKILLS

• Patience and empathy • Reliability and punctuality

• Cleanliness and hygiene • Customer service

• Cash register operation • Team management

• Cash handling accuracy • Team collaboration

WORK HISTORY

STORE CLERK 04/2024 to 04/2025

Giant Food Stores - Odenton, MD

• Assisted customers by answering questions and fulfilling requests. Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

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Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.

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Assisted customer by locating items, processing payments, and carrying out heavy purchases.

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Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.

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Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

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FOOD SERVICE WORKER 01/2024 to 03/2024

Cava Grill - Gambrills, MD

Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

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• Maintained clean, trash-free workspaces to maximize productivity and safety. Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.

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Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

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Maintained safety standards by properly handling food and adhering to sanitation guidelines.

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Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

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Prepared and served various food and drink items to customer specifications in fast-paced environments.

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Promoted a positive work environment through effective communication with colleagues and supervisors.

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RETAIL SALES ASSOCIATE 10/2021 to 12/2022

TJ Maxxx - Gambrills, MD

• Greeted customers and helped with product questions, selections, and purchases. Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

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• Helped customers complete purchases, locate items, and join reward programs. Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

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Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

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• Greeted customers and provided outstanding customer service.

• Managed cash register, ensuring accurate transactions and safeguarding against losses. EDUCATION

Anne Arundel Community College - Arnold, MD No Degree Forensic Science, Expected in 06/2029

Arundel High School - Gambrills, MD High School Diploma 05/2024

VOLUNTEER WORK

• Assisted with special events and programs.

Supported engaging, fun, and smooth-running events by helping with organization and planning.

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Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.

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PROJECTS

National Energy Education Development Assistant

Empowered and encouraged students to explore and enjoy various STEM activities?fields through the collaborative Educational initiative via the energizing student potential (ESP) program.

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Helped students discover various paths of innovation through different subjects and activates to empower them to discover their own innovation ideas.

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• Virtual participated and helped students explore various STEM actives. Encouraged and support each student to be their very best to acknowledge and trust their innovative ideas.

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