Account Manager High School
Resume:
Vanessa DiSibio
Skip Tracer
Paris Texas *****
******************@*****.***
OBJECTIVE
I have worked in the Automobile Recovery Industry as a Skip Tracing specialist since 2007. I am proficient in most of the repossession information systems as well as Skip Tracing tools. I understand the delicate customer service-oriented relationships that are formed with the Clients and Lending institutions as well as the important rapport that is developed with Repossession companies and drivers, I am empathetic to customers and always keep a professional demeanor. I am determined and task oriented therefore able to multitask to ensure every step of the location and recovery of collateral is completed in a timely manner. I understand and follow all federal regulations regarding PII as well as collection practices. I enjoy thinking outside the box to resolve the most difficult accounts, I am on a never-ending path to gain knowledge and experience in this field.
KEY SKILLS —
EXPERIENCE
I have learned and mastered all searches with Accurint, TLO, IDIcore and Pacer. I am able to type a minimum of 70 wpm. Excellent phone etiquette. I am proficient with Excel and Word programs. I can work accounts from the moment received until the transport or auction of a vehicle.
Education Licenses
NV Private Investigators Licensing Board
Work Card R-2019-11251
10/28/2019-10/28/2024
High school diploma
Palo Verde High School Las Vegas NV
November 2023 – July 2025
Skip Tracer • Skip Tracer •Location Services
Skip Tracer/Account Manager
Searching for valid information to locate collateral to assign field agents to repossess
Maintaining contact to keep clients up to date on all account progress
Using RDN and VRM to communicate, report repossessions, and document all pertinent information
Adhering to all FDCPA and Collections laws to ensure we are resolving accounts in a Client approved manner
Placing phone calls to Customers, Relatives, Employers, Associates, Impound facilities, Police departments, and anyone who can provide information to locate collateral
Work in a team setting to assist others in skip tracing as well
October 2017 – November 2023
Skip Tracer • Skip Tracer/ Hiring and Training manager •Flying A Information Resources
Skip Tracer/Account Manager
Locating and assigning collateral to be repossessed
Updating Clients on all account progress
Running reports to stay in compliance with client expectations as well as Laws regarding repossession and collection
Making a minimum of 100 calls daily
Answering phones and assisting clients, customers, and repossession agents with any task or need
Post Recovery transport and releases
Billing
Impound Specialist
Training Manager (Until Covid Pandemic)
oInterviewing and hiring new Skip Tracers
oTrained new hires to use Common Repossession platforms ie; RDN, Irepo, MBSI, and Recovery Connect
oTaught new hires how to use search engines and skip tracing tools such as Accurint, IDIcore, and TLO
oInsured every new hire was educated and tested on federal regulations such as Privacy Laws and third-party disclosure, UDDAP, SCRA, The Federal Rules of Bankruptcy Procedure, Self Help Laws, Native American Reservation repossessions, and various other state specific laws regarding repossession and collections
2012-October 2017
Skip Tracer • Account Manager/Skip Tracer • Del Mar Recovery Solutions
Skip Tracer/Account Manager
Locating and assigning collateral to be repossessed
Updating Clients on all account progress
Running reports to stay in compliance with client expectations as well as Laws regarding repossession and collection
Making a minimum of 100 calls daily
Answering phones and assisting clients, customers, and repossession agents with any task or need
Post Recovery transport and releases
Billing
Impound Specialist
2007-2012
Skip Tracer • Account manager/Skip Tracer • Information Gathering Solutions/ PRA Nevada
Skip Tracer/Account Manager
Locating and assigning collateral to be repossessed
Updating Clients on all account progress
Running reports to stay in compliance with client expectations as well as Laws regarding repossession and collection
Making a minimum of 100 calls daily
Answering phones and assisting clients, customers, and repossession agents with any task or need
Impound Specialist
COMMUNICATION
I work very well independently as well as in group settings, I enjoy helping others and sharing any and all knowledge I have in the industry. I have excellent phone etiquette and am able to communicate proficiently. I assist with talk offs with customers as well as smoothing over any issues with Recovery agents or valued Clients. As a training manager I was able to hire and teach the now top producing Skip Tracers for the company.
LEADERSHIP
I have a very outgoing personality and am able to guide others to success as individuals or as a group. I appreciate and respect constructive criticism. I am able to delicately yet efficiently communicate areas of needed improvement without becoming offensive or disrespectful.
REFERENCES
[Available upon request.]
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