Customer Service, Assistant Manager, Sales

AYO ADENIRAN

347-***-**** ***************@*****.***

PROFILE:

I am a self-motivated and hardworking Customer Service and Sales professional with 8+ years of experience. I am adept at analyzing client needs and designing creative, effective solutions to resolve issues, and I bring strong communication and interpersonal skills to every interaction. I have proven supervisory and training experience, with a track record of developing teams and elevating performance. I am proficient in direct sales, event planning, and promotions/advertising campaigns. EDUCATION:

Borough of Manhattan CC- Associates Degree-Liberal Arts

University of Essex, Essex, England - Associates degree: Economics EXPERIENCE:

Delivery Driver 05/25 – 08/25

Cornucopia/Amazon- Queens, NY

● Operated a delivery vehicle to transport and deliver packages within the designated service area, adhering to traffic laws and regulations.

● Tracked packages using handheld devices to provide accurate and timely status updates.

● Interacted politely and professionally with customers during deliveries, addressing questions or concerns about their packages.

● Performed proactive vehicle maintenance checks before and after shifts to ensure reliable operation.

● Navigated efficiently between delivery locations using GPS and routing software, minimizing delivery times and maximizing efficiency.

Guest Services/Sales 11/23 – 11/24

Rockefeller Center/TOTR- New York, NY

● Assisted customers in making reservations for Rockefeller Center, ensuring a smooth and enjoyable experience.

● Trained and supervised new employees, providing guidance and support to maintain a positive work environment.

● Handled customer complaints, resolving issues promptly and promoting excellent customer service.

● Fostered strong relationships with repeat customers, providing personalized assistance and anticipating their needs.

● Collaborated with the sales team to identify upselling and cross-selling opportunities, maximizing revenue generation.

Creative Campaign Marketing Manager 11/16 – 07/23

IHL (In Her Language)- Remote

● Developed and implemented captivating marketing campaigns to increase brand awareness and engagement.

● Analyzed campaign performance and optimize marketing efforts based on data-driven insights.

● Stayed updated on industry trends and explore new opportunities for growth.

● Conducted market research and consumer analysis to identify target audience preferences and trends.

● Presented campaign performance reports to stakeholders, highlighting key metrics and insights for informed decision-making.

Sales/Business Development Consultant 01/16 – 10/16 Honda Manhattan - New York, NY

● Demonstrated characteristics, capabilities and features of differing automobiles

● Scheduled prospective customers appointments to direct sales traffic to dealership

● Constantly researched new automobile releases to maintain knowledge on new products and trends

● Qualified prospective finance and lease buyers by understanding their requirements and interests and matching them to various models

● Built rapport with customers for a complete understanding of clients needs and specifications on vehicle purchases

Brand Ambassador/Visual/Styling 03/14 – 09/15

Banana Republic - New York, NY

● Displayed a customer first mindset, ensuring customers had a great experience

● Drove customer service and increased sales - In service mindset, understands fashion and trends

● Ensured merchandise and store were easy to shop and accessible

● Processed transactions (alterations, holds, register) efficiently and accurately

● Responsible for the training and orientation of new employees.

● Responsible for Visual and Styling of Mannequins and Customers Customer Service Analyst 01/13 – 03/13

National Grid - Long Island, NY

● Responsible for handling all customer inquiries, requests, complaints and maintenance of service

● Acted as coordinator for work orders and responsible for coordinating activities in order to provide service to customers in a timely manner

● Determined and prepared load factor, projected revenue, proper metering equipment, rate application, service deposits, agreements for electric and gas extensions, applications of tariffs

● Assisted with improving quality performance

Call Center/Quality Analyst 08/12 – 10/12

Aegis Communications - New York, NY

● Health & Accident Licensed Agent

● Participated in internal calibrations with Quality and Operations and ensured consistent scoring

● Consistently sent immediate email to supervisors and provided instant feedback on performance

● Assisted with quality lessons and improved quality performance

● Analyzed call trends and identified agent and call center training opportunities and provided recommendations to management

Special Events & Sales Assistant Manager 01/08 – 01/11 Mars 2112 - New York, NY

● Managed and supervised late night events

● Worked with other management personnel to plan marketing, advertising, and any special restaurant functions

● Responsible for the cross promotion of Mars restaurant and Mars club

● Assisted the Manager to ensure that the Restaurant is managed efficiently and profitably according to the established concept Maximized financial performance and profit of restaurant

● Depended upon for all club bookings, writing of contracts, securing club deposits and developing steady client base

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