Front Desk Customer Service

Samantha Russell

Employment Resume

High Springs, FL

************@*****.***

Tree removal . Can operate a skidstear and ability to lift. Authorized to work in the US for any employer

Work Experience

Housekeeper, Maid. Front desk

Days inn Orlando/ quality inn - Alachua, FL

February 2012 to January 2013

Data entry customer service and cleaning

Buyer/ supervisor

ginnie springs outdoors - High Springs, FL

September 2005 to October 2010

Asst. Store Manager

Eckerd Drugs - High Springs, FL

April 2002 to September 2005

Ran store employees bought product displayed. Ran any encounters in the park. Education

High school or equivalent

Alachua county - Alachua, FL

High school or equivalent

Alachua county - Alachua, FL

Skills

• Data entry, customer service, pos system, key holder, money management (10+ years)

• Guest Services

• Store Management Experience

• Front Desk

• Night Audit

• Purchasing

• Host/Hostess

• Assistant Manager Experience

• Heavy Lifting

• Retail Management

• Merchandising

• Retail Sales

• Microsoft Outlook

• Accounting

• Pricing

• Office Management

• Accounts Receivable

• Administrative Experience

• Bookkeeping

• Management

• Inventory Control

• Cleaning Experience

• Supervising Experience

• Profit & Loss

• Accounts Payable

• Manufacturing

• Quality Control

• Assembly

• Upselling

• Financial Report Writing

• Forecasting

• Auditing

Assessments

Front Desk Agent (Hotel) — Proficient

August 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient

Cashier Skills — Expert

August 2020

Counting cash, processing transactions, following written procedures, and attending to details. Full results: Expert

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Attention to Detail — Familiar

August 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Working with MS Word Documents — Completed

August 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed

Customer Service — Highly Proficient

August 2020

Identifying and resolving common customer issues.

Full results: Highly Proficient

Sales Skills — Proficient

August 2020

Influencing and negotiating with customers.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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