Customer Service Quality Assurance

Emmanuel Samuel

*** ***** ****, ***** *****, AL *5750

Phone: 251-***-**** Email: **********@*****.***

Professional Summary

Dedicated and reliable warehouse and welder professional with over 2 years of structural shipyard welding experience and a strong background in logistics, aircraft marshaling, and freight handling. Certified NCCER Class 'C' Welder skilled in reading blueprints, operating welding machinery, and performing in various welding positions (1G-4G, F1-F4). Adept at working under tight deadlines, ensuring quality standards, and collaborating effectively within teams. Proven ability to troubleshoot, maintain safety protocols, and deliver excellent customer service.

Core Skills & Highlights

Blueprint Reading & Interpretation

Structural Welding (1G-4G, F1-F4)

Welding Techniques: SMAW, GMAW, FCAW

Visual & Guided Bend Testing (V-grooves)

Machinery & Equipment Operation

Quality Assurance & Safety Compliance

Freight & Baggage Handling & Marshaling

Organizational & Time Management

Problem Diagnosis & Troubleshooting

Professional Experience

Owner Operator Truck Driver

E&T Trucking — 2019 to Present

Safely operate commercial trucks across regional routes

Manage logistics, delivery schedules, and customer relations

Maintain vehicle safety standards and compliance

Warehouse Associate / Customer Service

Burlington Coat Factory, Mobile, AL — July 2016 to 2018

Stocked and organized merchandise

Provided customer assistance and cashier services

Ramp Agent

Murtala Muhammed International Airport, Lagos, Nigeria — Nov 2012 to Jan 2016

Marshaled aircraft, handled baggage, and cargo loading/unloading

Assisted with aircraft pushback, towing, deicing, and ground support operations

Factory Warehouse Supervisor

Phillip’s Inc., Durham, England — Jan 2009 to Oct 2012

Managed international shipments, customs processing

Coordinated unloading, staging, and loading of products

Resolved customer service issues efficiently

Dock Support & Shipping Coordinator

PMI, Shanghai, China — Feb 2005 to Oct 2008

Maintained inventory records and scheduled shipments

Supported global distribution across 60 countries

Repaired aluminum components using bending machinery

Education & Certifications

B.A. in Philosophy – Lagos University, Lagos, Nigeria (1998) GPA: 3.7

Engineering Apprenticeship – Federal Polytechnic College, Lagos, Nigeria (2001) GPA: 3.0

Welding Technology Certificate – Bishop State Community College, Mobile, AL (2017) GPA: 3.8

NCCER Class “C” Welder Certification

Accomplishments

Completed rigorous Jet Academy employee development program

Successfully passed visual and bend tests for weld quality assurance

Experienced in troubleshooting and operational diagnostics in welding systems

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